Heidi Ros

I have been working as a Virtual Assistant since 2016 (with focus on customer service and admin support). The clients that I have worked for were all in the e-commerce industry. The jobs cover order statuses, fulfillment, order processes (reshipments, replacements and refunds), account updates, troubleshooting, ad hoc admin/ data processing and basic customer services

Platforms used:

Zendesk, Shopify, Ontraport, Asana, Slack, Skipio, Gorgias, 3PL platforms, Paypal, Stripe, Google Suite, MS office, Dropbox

I also bring with me six years of relevant experience as an Executive Assistant which made me knowledgeable about admin - related tasks. The duties are set out in my resume attached to my profile.

Kindly see below as outlined:

1.      Familiar with both email management and chat support (confident as an email correspondent)

2.      MS Office and Google Suite

3.      File Management (Dropbox, Google Drive)

4.      Social Media moderation (Instagram and Facebook comments)

5.      Proven Customer Service skills (non-voice)

6.      Proven track record as an Executive assistant with excellent organization and multi-tasking skills