Heidi Manuel

HEIDI MENDOZA MANUEL Claims Senior Associate | Licensed professional teacher PROFESSIONAL SUMMARY- - Santa Maria, Province Of Bulacan, Philippines 3022 EDUCATION Bachelor of Secondary Education, English Bulacan State University, City of Malolos, Bulacan June 2014 - June 2018 High School Parada National High School, Parada, Santa Maria June 2010 - March 2014 Elementary School San Vicente Elementary School, San Vicente, Santa Maria June 2003 - March 2010 Experienced and detail-oriented professional with 6 years of overall experience, including over 3 years as a Claims Associate specializing in health and dental medical claims. Proven ability to analyze, process, and resolve claims accurately and efficiently while maintaining strict confidentiality and compliance with industry regulations. Skilled in communication, documentation, and task prioritization in high-volume environments. Proficient in tools such as Micro Focus Reflection, V3locity, Oracle Java, and Microsoft Outlook. Known for adaptability, performance monitoring, and problem-solving, with a strong focus on accuracy, service quality, and continuous process improvement. WORK HISTORY April 2022 - June 2025 Manulife Data Services Inc. - Claims Senior Associate - Dental & Health Claims, Quezon City, PH • Processed and evaluated dental and health insurance claims with a focus on accuracy, compliance, and timely resolution. • Ensured adherence to policy guidelines and quality standards across complex claims cases. • Collaborated with internal teams and external stakeholders to resolve discrepancies and improve claims workflows. • Maintained high productivity and quality metrics in a fast-paced environment. • Mentored junior associates, fostering professional growth and helping them reach their full potential. June 2019 - February 2022 JPI Technologies Training & Services, Inc. - Teacher, Santa Maria, Province Of Bulacan, Philippines • Delivered instruction and training programs in [insert subject or skills taught, e.g., computer literacy, ESL, etc.], fostering student engagement and achievement. • Coordinated curriculum planning, scheduling, and academic support as a lead teacher. • Mentored fellow instructors and ensured alignment with institutional standards and learning objectives. • Organized and led training workshops, seminars, and evaluations to support continuous learning and program improvement. TRAINING • 15-Hour Virtual Assistant Social Media Marketing, 06/03/25 - 06/07/25 • (Social Media Marketing, Algorithm, Content Creation, Basic Video Editing, Lead Generation, SEO, WordPress and Facebook Ads) 15-hour QuickBooks Online Advance Training, 06/10/25 - 06/14/25 (Fundamentals of Bookkeeping, preparation of Chart Accounts, Bank Reconciliation, QuickBooks online Functions, & Creation of Invoice) • "Bakit Eduk?" Seminar, 09/26/14, Activity Center, Bulacan State University, City of Malolos, Bulacan • "aNimATION", 09/05/15, Main Library, Bulacan State University, City of Malolos, Bulacan • PEAC 2021 In-Service Training (INSET) for Senior High School Teachers, "Facilitating Learning in a SHS Flexible Class", 07/22/21 - 07/24/21 • The Perfect Storm for Reform: Education Policy in the Time of Covid19 and Beyond, 06/27/20, Webinar Series • Embracing a New-Normal in early Childhood Education (ECE) and Parenting, 06/11/20, Webinar Series CORE PROFESSIONAL SKILLS • Data Entry / Processing • Attention to Detail • Familiarity with the Dental and Health Insurance claims • Documentation Skills • Familiarity in processing estimates • Time management • Knowledgeable in using Quick • Content Creation • Creation of Invoice, Bills, Sales Order • Analytical and Problem-Solving Skills • Email management Books • Knowledgeable in using Google Workspace • Knowledgeable in using MS Teams / Outlook / Skype / Zoom • Knowledgeable in using Microsoft Office PERSONAL INFORMATION • Date of Birth: 07/30/97 • Nationality: Filipino • Marital status: Married • Place of birth: Candaba, Pampanga CHARACTER REFERENCE • Mr. William B. Madrigal, LPT Pandi, Bulacan Public Teacher / Former principal in JPI- • Mrs. Virginia B. Gulinao, LPT Santa Maria, Bulacan Principal in JPI Technologies Training & Services, Inc- /- • Ivy Eivanreb P. Ilagan Quezon City Team Lead in GB HD Claims in Manulife CERTIFICATION STATEMENT I hereby certify that the above statements are true with the best of my knowledge. APPLICANT SIGNATURE Ms. Heidi M. Manuel