Heidi Mae Juaman Manansala

HEIDI MAE J. MANANSALA 🏠Purok Bayanihan Brgy. Sta. Cruz Koronadal City-📞- PROFESSIONAL SUMMARY Skillful Customer Service Representative aiming to make a positive impact on customer calls efficiently. Excellent at problem solving and building excellent relationships over phone and email. Providing friendly, timely and professional services while following company procedures. EMPLOYMENT HISTORY COLD CALLER (DENTAL),USA GLOBAL MARKETING March 2024 to December2024 ●​ ●​ ●​ ●​ ●​ ●​ Make outbound calls to prospective clients from a provided list. Introduce and promote our products/services to potential customers. Qualify leads by identifying the client's needs and interest level. Maintain detailed records of interactions in the CRM system. Collaborate with the sales team to schedule follow-ups or appointments. Achieve weekly and monthly lead generation targets. Customer Service Representative, CONCENTRIX September 2021- April 2023 ●​ ●​ ●​ ●​ Worked to continuously improve performance, reliability and accuracy of data systems. Conducted outbound calls to secure prospective clients. Approached customer service with a positive attitude and helpful demeanor. Stayed abreast of the latest technology developments. FOOD ATTENDANT, SHINJUKU February 2013- July 2013 ●​ Served a high volume of guest’s daily, balancing orders and requests to handle simultaneous needs. ●​ Satisfied guests by exceeding standards, delivering exceptional service and encouraging repeat business. ●​ Help wait staff meet demand with quick assistance at tables and consistently personal tasks. ●​ Maintained impeccable standards of personal presentation to deliver optimal customer experience CASHIER, MARBEL FITMART October 2009- July 2010 ●​ Performed routine checkout duties without supervision to enhance store operations and guest experience. ●​ Scanned merchandise quickly, handled purchase and processed returns in busy stores. ●​ Minimized waiting times by processing transactions and resolving queries quickly and efficiently. ●​ Processed refund and exchanges, carefully inspecting items before accepting returns. RECEPTIONIST/ FOOD ATTENDANT, SENTRO 1771 August 2007- February 2008 ●​ Promoted positive guest experience by providing high levels of customer service in interactions. ●​ Welcome guests with warmth and professionalism. ●​ Prepare and serve beverages and cocktails to clients after taking orders. ●​ Mastered and recommended essential menu items and bestsellers. ●​ Observed food and safety protocols for serving meals and beverages. WAITRESS, COMPASS GROUP OF COMPANY DOHA, QATAR 15TH ASIAN GAMES October 2006- December 2006 ●​ Served a high volume of guests daily, balancing orders and requests to handle simultaneous needs. ●​ Helped wait staff meet demand with quick assistance at tables and consistently completed needs. ●​ Satisfied guests by exceeding standards, delivering exceptional service and encouraging repeat business ●​ Utilized product knowledge to upsell items to customers. ●​ Cleaned communal restaurant areas and tables regularly to uphold hygiene standards. MANUFACTURING OPERATOR, FUJITSU COMPUTER PRODUCTS CORPORATION September 2003- February 2004 ●​ Produced units per hour with efficient planning and machine operations. ●​ Sampled raw materials to enable effective ID testing and quality control. ●​ Maintained a clean and organized work area to comply with workplace health and safety procedures EDUCATIONAL BACKGROUND TERTIARY:​ INTERNATIONAL SCHOOL FOR HOTEL AND RESTAURANT MANAGEMENT HRM-ASSOCIATE SECONDARY: ​ NOTRE DAME OF MARBEL UNIVERSITY-