Héctor Thiago Olea Placeres
Artemisa, Artemisa, 33800, Cuba
- |-| LinkedIn Profile
Objective
Bilingual IT and operations professional with a proven ability to deliver measurable
business improvements. Specializing in IT project management, property operations, and
customer service, I aim to leverage my expertise to optimize processes, boost client
satisfaction, and achieve organizational goals.
Core Competencies
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Technical Leadership: IT infrastructure management, software deployment, and
network troubleshooting.
Process Optimization: Streamlining workflows to improve efficiency and reduce
costs.
Customer Satisfaction: Enhancing service delivery through data-driven decisionmaking.
Bilingual Communication: Proficient in English and Spanish for diverse
customer interactions.
Property Management Systems: Expert in Apartments.com, zInspector, and
related platforms.
Training & Development: Coaching teams to improve productivity and
operational outcomes.
Professional Experience
Property Manager Assistant & Virtual Assistant
Hancock Properties (Chicago-based, properties in California)
September 2023 – Present
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Resolved tenant disputes by redirecting issues to Apartments.com, improving
contractor response times by 40% and increasing tenant satisfaction scores by
20%.
Trained a team of 5 new hires, achieving a 30% reduction in onboarding time and
ensuring operational consistency across locations.
Coordinated tax filing documentation for properties, reducing errors by 25% and
expediting submission timelines.
Managed lease agreements and property showings, contributing to a 15% increase
in tenant retention rates.
Waiter
Restaurant Don Eduardo Alegre, La Habana Vieja, La Habana, Cuba
March 2023 – August 2024
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Delivered superior service to 100+ daily customers, achieving a 98% satisfaction
rate based on reviews.
Implemented a new table rotation system, reducing wait times by 15% during peak
hours.
Trained 3 new staff members, improving team efficiency by 20% during hightraffic periods.
Sales Representative
Castillo de los Tres Reyes del Morro, Habana, Cuba
June 2022 – February 2023
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Boosted souvenir and tour sales by 20% by tailoring recommendations to customer
preferences.
Developed a multilingual promotional strategy, increasing tourist engagement by
30%.
Head of IT Department
Dirección Provincial de Justicia de Artemisa, Artemisa, Cuba
November 2020 – April 2022
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Spearheaded the development of an online document access platform, cutting
public wait times by 50% and reducing foot traffic during COVID-19.
Reduced system downtime by 40% through proactive maintenance and network
upgrades.
Led a team of 3 IT staff, improving departmental efficiency by 25% through
targeted training.
Tourism Guide
Gypsy's, Havana, Cuba (Managed by Amanda González Torres)
2020 – Present (Part-Time)
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Increased customer satisfaction by 25% through personalized tour itineraries and
engaging storytelling.
Optimized tour schedules, ensuring 95% on-time departures for group and private
tours.
Education
Bachelor’s in Computer Engineering (Expert in Networks)
Universidad Agraria de La Habana, La Habana, Cuba
Graduated: 2022
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Specialization: Network management, system administration, and IT infrastructure
optimization.
Technical Skills
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Languages: Fluent in English and Spanish.
IT Expertise: Network troubleshooting, system optimization, and hardware
maintenance.
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Software: Microsoft Office Suite (Excel, Outlook, Word), Google Workspace, and
property management tools (zInspector, Apartments.com).
Customer Experience: Data-driven decision-making to enhance client satisfaction
and retention.
