Hector Thiago Olea Placeres

 am a highly motivated and bilingual professional with a diverse background in IT, property management, and customer service. With a Bachelor's degree in Computer Engineering, I have developed a strong technical foundation, combined with hands-on experience in managing complex systems, streamlining operations, and enhancing customer experiences. My goal is to bring my unique skill set to a dynamic organization where I can contribute to both operational efficiency and business growth.

In my role as a Property Manager Assistant at Hancock Properties, I led teams across multiple locations, ensuring seamless integration of new assets and optimizing tenant communication systems. Through my efforts, I was able to reduce maintenance response times by 25% and increase tenant satisfaction by improving issue resolution processes. Additionally, my ability to handle virtual assistance tasks, including scheduling, email management, and organizing tax filing documentation, enhanced overall operational efficiency.

My IT expertise has allowed me to lead key projects, such as the development of an online system to streamline access to legal documents at the Dirección Provincial de Justicia de Artemisa. This initiative reduced public wait times by 50% and decreased foot traffic during the pandemic. Furthermore, I have a track record of improving IT systems and troubleshooting network issues, ensuring smooth operations and minimizing downtime.

I bring strong leadership abilities, having trained and supervised teams to improve productivity and performance. At every stage of my career, I have consistently focused on driving results, whether by enhancing customer satisfaction, reducing costs, or increasing sales. I have a passion for finding creative solutions to complex problems and continually seek opportunities to learn and grow.

Fluent in both English and Spanish, I can effectively communicate with diverse stakeholders and clients, ensuring clear and efficient interactions. I thrive in fast-paced environments and excel at balancing multiple tasks, making me adaptable to changing priorities and business needs.

Ultimately, I am driven by a desire to contribute to the success of an organization while honing my skills in IT, customer service, and operations management. I am excited to bring my technical expertise, leadership experience, and passion for problem-solving to a new role where I can make a lasting impact.