Hectmar Rivas

Hectmar Rivas Pérez H | RP Social Media Analyst Toronto, ON |- |-PROFESSIONAL PROFILE | linkedin.com/in/hectmarrivas/ Accomplished IT professional with 10+ years of experience in business processes analytics, operational data, information flow management, and quality assurance. Possesses additional experience in customer service, and extensively familiar with wide range of IT solutions. Strong ability to drive business development, operational excellence, and data-centric organizational transformation in diverse range of industries. Excellent at driving actionable business practices and seeing the ‘big picture’ resulting in successful business strategies. Consistently achieved KPI goals and accomplished business objectives while maintaining exceptional work ethic and absorbing new knowledge quickly in both technical and non-technical sectors. Fluent in English, Spanish and French. Core competencies include: ▪ ▪ ▪ ▪ ▪ ▪ Project Management Software Development Lifecycle Project Plans/Roadmap Process Optimization Financial Planning & Analytics User Acceptance Testing ▪ ▪ ▪ ▪ ▪ ▪ Customer Relations & Support Requirements Analysis Agile/SCRUM Methodologies Data Collection & Analysis Mobile/Web Applications Prototype Design ▪ ▪ ▪ ▪ ▪ ▪ Risk Assessment & Mitigation User Research & Market Analysis Smoking/Unit/Regression Tests Business Consulting IT Business Process Analysis Test Case Management Tech skills: HP ALM | Atlassian JIRA | Microsoft Dynamics CRM | SQL | JavaScript | Linux | PHP | Axure RP | Joomla Microsoft ISA Server | Acsel-e | Enterprise Architect | Adobe Photoshop | Microsoft Office | Microsoft Project | Visio PROFESSIONAL EXPERIENCE K2WebHost | Toronto, ON Business Analyst Freelance ▪ ▪ ▪ ▪ ▪ Provides business analysis for small-to-mid size businesses in the US, Canada, Spain, Peru, and Venezuela in IT, Social Media marketing and business consultation niches. Deploys solutions for gathering and analysis of business requirements and designing prototypes for user interface (GUI) specifications. Plans, schedules, and runs test cases including smoke and regression testing on web and mobile. Reports issues and submits review reports, summary reports, and project management oversight. Participates in defect status and review meetings to mitigate risks and resolve issues efficiently and on time. Scotiabank | Toronto, ON Quality Assurance Analyst ▪ ▪ ▪ ▪ ▪ Feb, 2018 – June, 2018 Prepared test plans, strategy, and cases; executed test cases and reported defects including translating issues to management and communicating with test leads. Collaborated with stakeholders including product owners and tech teams to understand business & technical requirements. Analyzed and translated business and technical requirements in/from Spanish and English on web and mobile applications for international teams and projects. Cognizant Technology Solutions | Toronto, ON Content Review Specialist (Twitter, Inc Project). ▪ Aug, 2018 – Present Aug, 2017 – Dec, 2017 Performed quality assurance analysis as per policies and procedures to improve effectiveness and overall quality of information systems. Provided research and advice to other departments regarding collection, availability, and suitability of reviewed data to assist in development and deployment of new policies and standards. Identified, analyzed, and interpreted trends and patterns in complex data sets. Petrie Productions Inc. | Toronto, ON Business Analyst ▪ ▪ ▪ ▪ Feb, 2017 – Aug, 2017 Conducted sessions in French, English, and Spanish with company’s clients to gather business requirements. Interacted with external customers to resolve software issues and configured systems. Implemented existing policies and procedures for copyright infringements. Provided technical solutions for management, security and service delivery. Consis International | Caracas, Venezuela Business Analyst ▪ ▪ ▪ ▪ ▪ ▪ Managed functional, unit, and integration tests for web applications and GUI. Worked in virtual teams handling multiple projects with geographically dispersed team members; collaborated with 30+ colleagues in various positions using Agile methodology. Designed prototypes, engaged in requirements analysis, and monitored software for policy management, reserves, claims, insurance, and customer service. As administrator of Atlassian JIRA, provided user management and support, interfaced with development groups within organization, and performed tickets reviews to ensure that tickets were logged and prioritized correctly. Performed thorough quality assurance testing of products, worked in scrums to maintain and enhance software features. Documented, published, and updated test procedures and results for validating acceptability of Acsel-e optimization for production. Municipality of Chacao | Caracas, Venezuela Business Analyst ▪ ▪ ▪ ▪ Mar, 2012 – May, 2013 Guided software development, test case management, and maintenance of municipality/web applications for tax payment advertising fixed urban property and economic activities for gross income statements. Created and executed test cases to make recommendations on how to enhance software quality and efficiency. Spearheaded numerous process improvements such as improving speed and accuracy of processing tasks, reducing operating costs, and redefining taxpayer procedures. Coordinated technical assistance and guidance to users in use of tools and automation packages through collection of information, analysis, execution, and evaluation. University Polytechnic Territorial | Merida, Venezuela Business Analyst & IT Support Engineer ▪ ▪ ▪ ▪ ▪ May, 2013 – Nov, 2015 May, 2001 –Feb, 2012 Assistant Teacher in Language of Programming II, System of Telecommunications, and Computer Science. Executed application tests for the quality and content control of websites. Performed functional tests based on the user’s daily tasks. Conceptualized and developed institutional website for the Department of Investigations. Delivered an e-learning web-tool to access and upload many types of content including documents, textbooks, and videos. EDUCATION & CERTIFICATIONS Bachelor of Computer Science in Engineering University Polytechnic Territorial “Klé ver Ramirez” | Mé rida, Venezuela | 2012 Bachelor of Science in Economics University of The Andes | Mé rida, Venezuela | 2012 Quality & Security of Information Systems Université François Rabelais - Tours | Blois, France | 2008 Academic English Level 50 | University of Toronto | Toronto, ON | 2016 Business Foundations Program | Centennial College | Toronto, ON | 2016 MOS: Microsoft Office Specialist | CERTIPORT Inc. | 2016