Heather Jayakusuma

About Me A QA Analyst with 9+ years of experience, including 4 years in Business Analyst. Experienced in testing software applications, websites, and mobile apps across various industries (Oil and Gas, banking, fintech, gaming, e-commerce) and development methodologies (Waterfall, Agile). Skills include test case creation, bug reporting, documentation, design problem-solving, requirements analysis, project planning, stakeholder management, and process improvement. Heather Jayakusuma Denpasar, Bali, Indonesia Project & Freelance Manual QA (Remote Freelance) Feb 2021 – Aug 2023 Drop Technologies Inc, Los Angeles Comparing Mobile App, PWA with Figma Bug reporting and Bug follow-up Bug to Monday Tracking bug . Communication with stakeholder and international team. Make sure the testing timeline meets the goals. Analyze testing requirements. Language Indonesia (Native) Experience English (intermediate ) Business Analyst Education Vocational High School Computer and Networking SMK Piri 1 Yogyakarta April 2025 - Present Silentmode.Sdn.Bhd, Malaysia 2010 - 2013 Gathered and analyzed business requirements for Fuel Retailing and POS System projects, ensuring solutions aligned with client objectives and operational needs. Collaborated closely with stakeholders, developers, QA testers, and product owners to translate business goals into clear and actionable functional specifications. Conducted requirement workshops, gap analysis, and process mapping to identify system improvements and new feature opportunities. Prepared FSD, User Stories, and Use Case Scenarios to support agile development and sprint planning. Worked on integration between Fuel POS systems, payment gateways, and loyalty programs, ensuring seamless transaction flow and accurate reporting. Provided post-implementation review and data analysis to evaluate project success and identify continuous improvement opportunities. Junior Business Process Analyst Oct 2021 - Oct 2024 Akar Inti Teknologi, Indonesia Be the primary point of contact for clients and communicate with the internal team. Analyzing the Client's requirements and distributing the requirement with the internal team. Monitor given tasks and ensure that the tasks are done smoothly by the internal team. Ensuring team achieved the objective which has been agreed by both parties. Creating Wireframing, FSD, BRD, CR, Scope of work, and User story backlog Make sure the UX already follow the requirement of the client Give solution for every challenging situation in our project Analyzing BRD and PRD from client Hard Skill Content Management System (CMS) Sitecore Cross Browser Testing Cross Device Testing Regression Testing Exploratory Testing Sanity Testing Agile Methodology Waterfall Methodology Learning Management System (LMS) Bug Tracking and Reporting Software Development Life Cycle (SDLC) Diagraming Wireframing User Stories SQL Documenting FSD, BRD, PRD and CR Requirement Gathering Process modelling Business Analysis Soft Skill Effective Communication Problem Solving Customer Focus Attention to the detail Team Collaboration Adaptability Eager to Learn Analytical Thinking Toolset Sitecore JIRA Figma Monday.com Mixpanel Fullstory Google Suite Microsoft 365 Balsamiq Confluence Whimsical Postman Swagger SQL Excel Experience Senior Manual QA Analyst Aug 2021 – Oct 2021 Akar Inti Teknologi, Indonesia Handling multiple project Test Strategy Development: Crafted efficient and effective test strategies for diverse projects, aligning testing processes with project goals. Test Case Design: Developed detailed test cases, ensuring maximum test coverage and efficient defect identification. Testing Execution: Conducted meticulous testing of software applications, websites, and mobile applications, emphasizing early defect detection. Reporting and Documentation: Generated concise test reports, providing clear insights into testing progress and defect tracking. Ensured effective communication with team leads. Mentorship and Collaboration: Mentored and monitored junior QA team members, fostering a collaborative work environment. Senior Manual QA Analyst Sept 2019 - Aug 2021 Inspira, Indonesia Test Strategy Development: Crafted efficient and effective test strategies for diverse projects, aligning testing processes with project goals. Test Case Design: Developed detailed test cases, ensuring maximum test coverage and efficient defect identification. Testing Execution: Conducted meticulous testing of software applications, websites, and mobile applications, emphasizing early defect detection. Reporting and Documentation: Generated concise test reports, providing clear insights into testing progress and defect tracking. Ensured effective communication with team leads. Mentorship and Collaboration: Mentored and monitored junior QA team members, fostering a collaborative work environment. Junior QA Analyst Feb 2019 - Aug 2019 AKQA, Bali Website testing execution, CMS testing (using Sitecore) Reporting and Documentation using JIRA and Generated concise test reports, providing clear insights into testing progress and defect tracking. Ensured effective communication with team leads. Communicating with international Teams and Client Work together with Scrum Master, Product Owner, Business Analyst and development team to ensure all project has gone through the test process and all case/improvements are well addressed Windows Quality Assurance Level 3 Jul 2017 - Feb 2019 Gameloft, Indonesia Performing several type of testing Cross-Platform Testing, Regression testing, Follow-Up Issue Working on waterfall methodology Bug Tracking, Reporting and Reviewing Provided valuable insights and feedback to game developers and designers, contributing to the improvement of gameplay, graphics, and overall user experience. Team Leadership and Collaboration with a testing team, providing mentorship to junior testers, and fostering a positive and innovative testing environment. Adaptability to Gaming Trends: Stayed updated on industry trends, emerging technologies, and player expectations to ensure games met or exceeded market standards. Windows Quality Assurance Level 2 Jan 2015 - Jul 2017 Gameloft, Indonesia Testing Execution base on Windows Checklist Testing CRM Feature base on game project Bug Tracking and Documentation: Identified, documented, and communicated bugs and defects effectively, collaborating closely with developers to facilitate timely resolutions. Team Collaboration: Led and collaborated with a testing team, providing mentorship to junior testers, and fostering a positive and innovative testing environment Tracking Quality Assurance Oct 2014 - Dec 2014 Gameloft, Indonesia Testing Execution base on Tracking Checklist Testing tracking using tracking tools Bug Tracking and Documentation: Identified, documented, and communicated bugs and defects effectively, collaborating closely with developers to facilitate timely resolutions. Android Junior Quality Assurance Mar 2014 - Ocr 2014 Gameloft, Indonesia Testing Execution base on Android Checklist Testing CRM Feature base on game project Bug Tracking and Documentation: Identified, documented, and communicated bugs and defects effectively, collaborating closely with developers to facilitate timely resolutions. Team Collaboration