Heather Jayakusuma

Business Analyst with 4+ years of experience translating business needs into clear functional requirements, user stories, and process documentation for software and operational projects. Experienced in stakeholder communication, requirement workshops, process mapping, gap analysis, and cross-functional collaboration with product, engineering, QA, and client teams. Backed by 9+ years of experience in software quality assurance, bringing strong analytical thinking, attention to detail, and a deep understanding of end to end product delivery across fintech, banking, gaming, e-commerce, and retail systems.