Heather Cooper
Product Designer-| www.heathercooperdesignlab.com |-
Core & Software Competencies
UX/ UI Design | Design systems | User research | User testing | A/B Testing |Personas | User flows |
Information architecture | Lo-fi & High-fi Mockups | Prototyping | Wireframing | Interaction design | Web,
IOS design | Visual design and branding | Marketing design | Logo & icon design | Agile | SAFe | Usercentric design | Figma | Adobe Create Suite | Jira | Asana
Professional Experience
UX/UI Designer | Cotiviti | Remote | Nov 2023- Present
• Spearheaded the development of UX concepts by synthesizing business requirements and user
feedback, and facilitated client-facing sessions and product meetings, employing design thinking
to drive cohesive user experiences that meet strategic business goals.
• Designed and validated user personas, journey maps, wireframes, and prototypes, significantly
improving the user interface for targeted end-user segments.
• Advocated for user-centric design principles across all phases of project development, ensuring
effective communication of design rationale to cross-functional teams.
• Fostered strong relationships with stakeholders and remote team members, adapting to dynamic
project demands and contributing to team-led design solutions.
Senior Product Designer | GlacierGrid | San Francisco, CA | Oct 2022- Nov 2023
• Drove end-to-end product development and design across web and native mobile platforms.
Implemented strategic and innovative solutions. Built design system and employed design
concepts into functional prototypes.
• Launched groundbreaking energy product within three months that reduced commercial users’
energy consumption and lowered energy bills by 10%.
• Collaborated seamlessly with cross-functional teams, including engineering, product management,
data science/ML, implementation, and others, fostering effective communication channels that
ensured product alignment and timely deliverables.
• Guided user research initiatives targeting mid-market industry segment, led user interview
process and A/B testing, extracting valuable insights to inform product iterations, resulting in
successful pilot conversion, improved user engagement, and customer satisfaction.
UX/UI Designer | Contractor | Companies incl. beatBread (Fintech), JAMSNext, Food
Healers | May 2021- Oct 2022
• Enhanced user experience through iterative refinement of released products, fostering crossfunctional collaboration with developers and project managers.
• Conducted user research and data collection, developed user flows, information architecture, site
maps, wireframes, low-fidelity and high-fidelity prototypes, directed usability testing.
• Generated and presented design strategy, developed pitch decks for presentation, supporting
company mission, brand, and marketing for startups and NGOs.
UX Designer | Marketing Designer | MFDP/SF | San Francisco CA | Jul 2021- Jul 2022
• Created branding, designed website, generated high-quality design. Bolstered audience
participation by 10% by driving more traffic to sites.
• Managed digital strategy and presentation for consistent brand identity & voice across all
campaigns.
• Developed content creation strategy and consistent quality design for social media and
newsletters.
Director | Designer | San Jose State University | Aug 2015- May 2021
• Developed all promotional materials (graphic design, video, photography, logo design,
branding). Served as creative guide for key projects. Developed educational content.
• Managed a team of 12. Oversaw hiring of part-time and full-time faculty. Increased funding by
$500,000 and student recruitment and retention rates by 30%.
Education
California State University Long Beach| Master of Arts
University of California Santa Barbara| Bachelor of Arts
Berkeley Extension| UX Design
Career Foundry| UX Design| UI Design
Leadership Development Program
