Heart Benita

HEART BENITA, MUNACHI Lagos, Nigeria. - •- PROFESSIONAL SUMMARY A Virtual Assistant specializing in general administration, customer support, social media management, and graphic design. With a strong background in customer service and HR, I bring organization, efficiency, and creativity to every project. I help businesses stay on top of their daily tasks by managing emails, schedules, and customer interactions while also creating engaging content and visuals for their online presence. My goal is to make your workload lighter and your operations smoother. Seeking a full time Virtual Assistant position to utilize my interpersonal skills, time management, and problem-solving abilities. SKILLS • • • • • • • • • • Administrative & Executive Support: Calendar management, email handling, document organization, travel coordination, data entry. Technical Proficiency: Google Workspace, Microsoft Office Suite, Slack, Zoom, Trello . Social Media Management: Canva, CapCut, Meta Business Suite, content scheduling, engagement strategies. Customer Service: Live chat, email support, call handling, client relationship management. Project Management: Task coordination, deadline tracking, workflow optimization. Research & Data Management: Online research, data collection, CRM tools, report generation. Basic Graphic Designs: : Basic graphic designs for brand assets for social media (social media posts) , for print ( posters) and more using Canva. Organizational & Time Management Skills Confidential Data Handling Problem-Solving & Multitasking EDUCATION • B.Sc. Psychology 2021 University of Lagos, Lagos State FOLIO LINK: https://benitaheart.my.canva.site/#title-page PROFESSIONAL EXPERIENCE FREELANCE REMOTE VIRTUAL ASSISTANT | December 2023 — Present • Managed email communication and provided administrative support for various clients. • Handled customer inquiries, ensuring prompt and professional responses. • Performed data entry tasks and maintained accurate records. • Organized schedules, appointments, and tasks to improve client productivity. • Provided ongoing customer support, ensuring client satisfaction and timely processing of requests. Mekoba Autos Transport Company, Lagos Nigeria. HR INTERN| February 2022 – November 2023 • • • • • Provided administrative support to the HR department, managing employee records, scheduling meetings, and maintaining accurate documentation. Coordinated recruitment processes, including organizing interviews and managing onboarding schedules for new hires Maintained a well-organized filing system for employee data, ensuring confidentiality and easy access to information. Collaborated with cross-functional teams using Slack and Zoom, effectively managing remote communication and team coordination. Assisted in planning company events and career days, supporting employee engagement and team collaboration. Muna’s Logistics, Lagos CUSTOMER CARE REPRESENTATIVE| March 2018 – January 2022 • Delivered brilliant customer service to customers-attending to their queries and complaints (via telephone and email), troubleshooting and recommending solutions to service issues. • Managed numerous incoming and outgoing calls from and to clients while paying attention to their requirements or concerns and offering effective answers. • Identified the demands of the clients, clarified the facts, investigated every problem, and offered remedies or substitutes. • Maintained accurate customer interaction logs in call center databases for streamlined operations. • Utilized tools like Slack and Zoom for remote collaboration and customer communication. • Created long-lasting bonds with clients and recorded every conversation in the call centre database. Almburak Marketing Agency, Lagos MARKETER| January 2015 - January 2018 • Developed and implemented marketing and sales strategies and business plans and showed appropriate marketing channels and target customers for campaigns. • Analyzed the market’s potential, and coordinated with social media, public relations, and other teams to execute product introductions. • Leveraged existing client relationships, developed new relationships with clients, and drove 100% achievement of sales target with the team, utilizing available resources to achieve team efficiency in line with business policies. • Establish and maintain positive working relationships with both internal and external stakeholders to maintain continued brand recognition. TOOLS AND SOFTWARE PROFICIENCY • • • • Google Workspace, Microsoft Office, Slack, Zoom Canva , Capcut Trello, Asana,, Notion CRM Systems (HubSpot, Freshdesk) ACHIEVEMENTS • • • Successfully managed recruitment and onboarding schedules, ensuring a smooth transition for new hires. Improved communication efficiency by organizing and maintaining accurate documentation. Effectively collaborated in remote work environments, demonstrating adaptability and strong virtual communication skills.