Heart Benita

Hello! I’m Heart Benita, a dynamic and results driven Virtual Assistant with a passion for providing seamless administrative and customer support solutions to businesses and entrepreneurs. With over five years of combined experience in customer service, human resources, executive assistance, and virtual administration, I’ve built a reputation for being reliable, detail-oriented, and exceptionally organized.

My professional journey began in customer service, where I developed strong communication, problem-solving, and client relations skills while managing inquiries, complaints, and service issues both remotely and in-person. Transitioning into human resources broadened my administrative abilities, allowing me to manage recruitment processes, employee onboarding, document organization, and event coordination while ensuring confidentiality and precision in record management. These foundational roles built my confidence in managing people, processes, and information effectively, even under pressure.

As a Virtual Assistant, I specialize in administrative support services such as email and calendar management, travel planning, meeting coordination, data entry, online research, and project management. I’ve worked with diverse clients, supporting their operations by streamlining communication, organizing schedules, and ensuring their daily tasks are handled efficiently. One of my proudest strengths is my ability to juggle multiple responsibilities while maintaining accuracy and attention to detail.

In addition to administrative support, I offer customer service management, handling live chat, email support, and inquiry resolution with empathy and professionalism. My experience in resolving client concerns and managing customer feedback has equipped me with the emotional intelligence and tact necessary to maintain positive client relationships and deliver excellent service.

I’m also proficient in basic graphic design and social media management, using tools like Canva, CapCut, and Meta Business Suite to create engaging content and support brand visibility online. This blend of creative and administrative skills makes me a well-rounded virtual support partner for businesses aiming to grow their presence and stay organized.

Technically, I’m highly skilled in Google Workspace, Microsoft Office, Trello, Slack, Zoom, Notion, HubSpot, and Freshdesk. I continuously seek ways to improve productivity through AI-powered tools and CRM systems, staying current with digital trends to deliver modern, efficient support.

Driven by a passion for organization and a genuine desire to help businesses thrive, I bring integrity, reliability, and a solutions-focused mindset to every project.