Heart Benita

PORTFOLIO. Hello, I’M HEART BENITA EXECUTIVE / CUSTOMER SUPPORT VIRTUAL ASSISTANT Contact Me PORTFOLIO. About Benita Hi, I’m Benita, a Virtual Assistant specializing in general administration, customer support, social media management, and graphic design. With a background in customer service, HR, and administrative support, I bring a mix of organization, communication, and creativity to help businesses run smoothly. I handle email and calendar management, customer inquiries, research, content creation, and branding design , ensuring that business owners can focus on growth while I take care of the details. I’m also trained in LinkedIn optimization, CRM tools, and AI-powered productivity systems, making me a well-rounded support system for executives and entrepreneurs. If you need a reliable VA to keep things organized and enhance your online presence, let’s connect! Download CV Hire Me MY BACKGROUND EDUCATION Bachelor OF Science In Psychology Executive Virtual Assistant Training University Of Lagos. Remanda Skill Up Academy - Weeks WORK EXPERIENCE 2018 - - - 2018 Customer Service Representative. Muna’s Logistics HR Intern Mekoba Autos Transport Company Marketer Almburak Marketing Agency SKILLS & EXPERTISE TECHNICAL SKILLS Proficient in Google Workspace & Microsoft Office Calendar Management Email management Skilled in CRM Systems Travel planning and coordination Research Video Editing Social Media Management Basic Graphic Design Meeting planning Project Management File Organization SOFT SKILLS Communication skillS Time management Problem solving Organizational skills Research skills Attention to Detail Team collaboration Adaptability Interpersonal Skills Client Relations MY WORK TOOLS CALENDAR MANAGEMENT As a Virtual Assistant, I help Clients stay organized by efficiently managing their schedules, appointments, and deadlines. I handle calendar coordination, meeting scheduling, reminders, and timeblocking to optimize productivity. For my client, zenitmedia, I successfully managed their Google Calendar to schedule team meetings, client appointments, and task deadlines. I ensured seamless coordination by setting up automated reminders, avoiding scheduling conflicts, and updating events in real time. Efficient email management boosts communication and productivity. As a Virtual Assistant, I help executives and businesses stay organized by handling inboxes, prioritizing messages, and responding promptly. Key Tasks: EMAIL MANAGEMENT ✅ Organizing emails into folders for easy access ✅ Drafting professional responses and follow-ups ✅ Filtering spam and managing subscriptions ✅ Setting up reminders and automated replies With structured email management, I help clients save time and focus on core tasks. EMAIL RESPONSES EVENT MANAGEMENT As a Virtual Assistant who also specializes in event management, I help businesses plan and execute virtual and in-person events seamlessly. For the EcoTech Solutions Product Launch, I managed planning, promotion, scheduling, and attendee coordination using Google Workspace, Canva, and email tools. With strong organization and attention to detail, I ensured a smooth, engaging event experience. PROJECTS PORTFOLIO. CLIENT: EASE SOLUTIONS EXAMPLE OF LIVE CHAT INTERACTION CHALLENGE: A customer, John, contacted live chat support because his laptop couldn't connect to Wi-Fi, even though other devices were working fine. Solution & Steps Taken: 1. Active Listening & Empathy: I greeted the customer warmly and reassured him that I would assist. I asked clear diagnostic questions to understand the issue. 2. Problem-Solving & Clear Communication: I provided step-by-step troubleshooting instructions, ensuring they were easy to follow. I suggested restarting the Wi-Fi, checking other devices, and resetting the router. 3. Patience & Efficiency: I waited for John to complete the steps, ensuring he wasn't overwhelmed. I provided a backup solution (connecting to another Wi-Fi) in case the first steps didn't work. 4. Resolution & Customer Satisfaction: After restarting the router, John confirmed that his Wi-Fi was working. I confirmed the issue was resolved and offered further assistance. I ended the chat on a positive note, thanking him and ensuring he felt valued. Results & Impact: Resolved the issue within minutes, preventing unnecessary frustration. Used clear and professional communication, ensuring customer satisfaction Demonstrated technical troubleshooting and problem-solving skills ✅ ✅ ✅ As a Virtual Assistant, I ensure meetings are structured, productive, and result-driven. MEETING MANAGEMENT For Mechflow Solutions and Bluewave Marketing, I managed weekly team meetings by: Scheduling via Google Calendar with Zoom links Preparing focused agendas Taking minutes in Google Docs Assigning tasks in Trello with deadlines Following up via Slack for progress tracking ✅ ✅ ✅ ✅ ✅ By streamlining communication, I improved team efficiency. PROJECTS FILE ORGANIZATION I ensure files are organized, accessible, and secure by: Creating structured folders & naming files for easy retrieval Managing cloud storage (Google Drive, Dropbox, OneDrive) Backing up important documents Setting access permissions for secure sharing ✅ ✅ ✅ ✅ This keeps clients digital workspaces efficient and structured. SAMPLE WORK PORTFOLIO. TRAVEL ITINERARY BASIC GRAPHIC DESIGNS To view more BASIC GRAPHIC DESIGNS Click here PORTFOLIO. VIDEO EDITING S V E IDE L P O M A PLE VIDE AM S S O S To view more PORTFOLIO. SERVICES I OFFER CUSTOMER SERVICE EXECUTIVE VIRTUAL ASSISTANT Provides high-level administrative support, including calendar management, email handling, travel coordination, and document organization, to streamline executive workflows and enhance productivity. GENERAL VIRTUAL ASSISTANT Handles general administrative tasks like: email management, calendar management , basic graphic designs, scheduling, and data entry to support business operations. Email and Chat Support Handling Inquiries and Complaints Managing Feedback Tracking Orders SOCIAL MEDIA MANAGEMENT Creates, manages, and optimizes social media content and strategies to grow brand presence and engagement. PORTFOLIO. Work with me Phone : - Email : - Heart Benita EXECUTIVE | CUSTOMER SUPPORT VA TO GET STARTED