Haziel Osnan Nablo

HAZIEL NABLO CUSTOMER SERVICE REPRESENTATIVE Being flexible enough to deal with a range of clients and customers.Balancing multiple tasks and responding to customers in a timely manner. Maintaining a positive demeanor even in challenging situations to provide excellent service. EDUCATION PROFESSIONAL EXPERIENCE Holy Cross of Davao College Ibex global solution | Chat Support Bachelor in business administration Human Resources Development Management - AY :- Francisco Bangoy Senior High School Technical and Vocational Livelihood, Beauty Care Nail Care and Massage Sasa Davao City SY:- Key responsibilities: Helping vendor to assist with their concern while in four chats currency. Cancelling order as per vendor request. Explained to vendor their order’s breakdown. Assisting the vendor to follow up with the rider assigned to the order for delivery. Ibex global Solution / Escalation team- CONTACT Key responsibilities: Assisting a vendor to change their private data registered in the company (ex.Bank details, contact person details,etc.) M:-P: - A: Agdao, Davao City Explain to the vendor their invoice ( ex. total revenue, VAT, charges, deductions and etc.) Helping the vendor to troubleshoot their device or replace the device used. Retaining a vendor not to terminate their account. ACHIEVEMENTS Assist vendor to terminate or activate their account. Helping a vendor to change restaurant or store address or name 2018 NCII Holder beauty Care Nail Care NCII Holder Massage therapist NCII Holder Housekeeping Leadership Awardee Best In OJT for Massage Best in OJT for Beauty Care Best in TVL 2023 Top Agent Chat warrior awardee TOP SKILLS Hard Skills Work Under Pressure Empathy and Patience Time Management Product Knowledge Soft Skills Multi-tasking Adaptability Positive Attitude Patience