Hazel Sibi Yee
$3/hr
An experienced customer service representative and a trained Virtual Assistant.
Hazel S. Yee
Address:
Phone:
Email:
Website:
LinkedIn:
Apitong St., Marikina Heights, Marikina City Philippines 1810
--https://hazelyeegva.wordpress.com/
www.linkedin.com/in/hazel-yee-209a3536b
SUMMARY
Dedicated and experienced Customer Service and Virtual Assistant professional with a strong
background in admin support, and leadership. Known for being dependable, proactive, and highly
communicative—ready to serve as your right hand in the digital world.
WORK EXPERIENCE
Customer Advocate | PrimeStreet Realty – Dec 2024 – Jan 2025
Handled outbound, inbound, and SMS tasks for clients purchasing or selling property.
Provided accurate, timely responses to real estate inquiries.
Customer Care Expert | Teleperformance Philippines – Oct 2024 – Nov 2024
Assisted WellCare members with prescription drug coverage inquiries.
Handled outbound and inbound calls in a professional and timely manner.
Customer Care Specialist | ICT Marketing Services / Foundever – Mar 2004 – Sep 2006
Provided Chase Bank account holders with competitive interest rate offers.
Handled escalated customer calls with professionalism.
Customer Service Representative | Contact World – May 2001 – Feb 2003
Updated listings for small to medium businesses on National Online Yellowpages.
Offered legal and advertising services to business clients.
Marketed insurance products to Citibank cardholders.
Executive Assistant to the CEO | Erector Advertising Company – Nov 1998 – Oct 2000
Prepared proposals and client contracts.
Represented the CEO in meetings with clients, suppliers, and property owners.
Facilitated internal communication to ensure smooth workflow.
EDUCATION
Bachelor of Science in Education
Central Colleges of the Philippines |-
Pastoral Leadership Training
International Graduate School of Leadership |-
ADDITIONAL INFORMATION
SKILLS
Customer Service & Admin
Customer Support (Voice/SMS/Email)
Appointment Setting
Data Entry
Digital & Creative Tools
Social Media Management
Facebook Ads
Lead Generation
Graphic Design
Copywriting
TOOLS:
Monday.com
Asana
Trello
Canva
Word.Press
Google Workspace
Microsoft Office
Zoom
Typeform
Calendly
