Hazel Sibi Yee

I am a trained Virtual Assistant and an experienced Customer Service Representative with 4 years and 8 months of expertise. I began my career handling a B2B account that offered free 30-day website advertising for small businesses. I later transitioned to Citibank (local account), where I offered Filipino cardholders additional medical insurance as a credit card feature. From there, I joined ICT Marketing Services under JP Morgan Chase, offering cardholders lower interest rates in exchange for a monthly subscription.

I was later moved to an inbound account where I became part of the escalation team, resolving complex client complaints with empathy and efficiency. I also worked as a Customer Expert at Teleperformance, assisting patients with their prescription drug coverage inquiries. Most recently, I served as a Customer Advocate in a real estate account, handling outbound, inbound, and SMS communications—qualifying clients before transferring them to agents for buying or selling properties.

Beyond experience, I am a person of character. I value hard work, honesty, and integrity, and I continuously challenge myself to grow personally and professionally. I’m both a doer and an influencer, someone who takes initiative while inspiring others.

I believe I’m a strong fit for any customer-facing or administrative role not only because of my background in customer support, sales, and escalation management, but also because of who I am. While skills can be learned and knowledge earned, character is rare—and I take pride in mine.

I am proficient in tools such as Google Workspace, Microsoft Office, WordPress, Canva, and platforms for social media, email, and calendar management. I’m also experienced in data entry and appointment setting, both learned through training and applied in my past roles.