Hazel Rae Capili
EXECUTIVE VIRTUAL ASSISTANT
/ E-COMMERCE CUSTOMER
SERVICE SPECIALIST
A Virtual Assistant and Customer Service Champion with over 4 years of experience.
Flexibility and Adaptability. Efficiency. Problem Solving. Multitasking. Accuracy. High Customer
Satisfaction. These are my primary focus in extending jobs with every client I work for. I take pride in
handling customer issues and improving overall customer satisfaction. Personable and professional under
pressure, with motivated, energetic nature either both team-based and independent capacities.
EMPLOYMENT HISTORY
Administrative Assistant
DXDV 97.5 Spirit FM | May 2012- December 2015
Mati City
DXDV 97.5 Spirit FM is a Broadcasting & Media Production in Mati, owned and operated by the Roman
Catholic Diocese of Mati.
Assisting administrative tasks such as copying, faxing, taking notes, and making travel plans. Preparing
and editing letters, reports, memos, and emails.
On top of my regular role, I also assist on social outreach programs.
Image Analyst
Camfind Philippines Inc. | February 2016- August 2017
Davao City
CamFind is a visual search and image recognition mobile app developed by Image Searcher, Inc.
Identify images that customers sent using their smartphones for a duration of 5-6 seconds. Able to
recognize a million products with its brand and model, identify types of animals and plants along with
their scientific names.
Awarded as one of the top agents for 6 consecutive times,
Image Quality Analyst
Camfind Philippines Inc. | August 2017-October 2018
Davao City
Responsible for ensuring that the services meet the established standards set by the company.
Recommending insights on how to maintain customer satisfaction towards our product.
Provide huddle meetings to discuss new trends and released products.
E-Commerce Customer Service SpecialistChat and Email Support
Yaya Creations Inc | November 2018- December 2020
City Of Industry, California USA
YA YA CREATIONS, INC is a consumer goods company. Manages 4 E-commerce businesses that are
importers, distributors, and wholesalers of wedding favors, & party supplies, including tablecloths, chair
covers, and wedding centerpieces.
Communicates with customers via email or real-time using chat software. Documents customers'
questions and concerns as well as provide resulting answers and solutions with accurate and timely
responses.
Assist in placing orders by using Shopify, provide updates on its status, and tracking orders as well.
Able to assist multiple customers at a time with accurate and timely responses.
ECommerce BackOffice Associate
Yaya Creations Inc | December 2020-June 2022
City Of Industry, California USA
Responsible for processing and releasing orders via Deposco and CRM by identifying invalid addresses
using Google Maps, UPS Address Validator, & Look-Up Zip code from USPS as well.
Confirming the billing address entered by the customer is the same as the one associated with the
cardholder’s credit card account using Address Verifying System (AVS) tool.
Oversee the company's Return and Exchange policies from 4 E-Commerce websites. Answer customers'
queries regarding their return and also processed the refunds and credits from returned parcels.
In charge of filling UPS claims for lost and damaged packages and placing reshipment using Shopify.
On top of the above tasks, I also help the company with testing and reporting new features from the
websites before they put them on live.
EDUCATION
Bachelor in Secondary Education, Holy Cross of Davao College
June 2003-April 2009
Davao City
SKILLS
Customer Satisfaction
Microsoft
Flexibly and Adaptability
Product Research
Self-motivation
Data Entry
Ability to Work Under Pressure
Shopify
Multitasking
Product Listing
Problem Solving Skills
Gorgias
Can work in a Team
Address Verification Tool
Fast Learner
Customer Service
Hard working
Calendly
Attention to Detail
Live Chat Applications
Conflict Resolution
Airtable
CONTACTS
--https://www.facebook.com/hazel10rae123
Davao City, Philippines, 8000
REFERENCES
Gloria Sharma
Yaya Creations Inc/Efavormart Team Manager-RMA Department
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Neil Marc Montofo
Yaya Creations Inc/Efavormart Team Manager- CSR Department
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Ma. Alessa Roa- Florentino
Recruitment Manager
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