Hazel Rae Capili

4 years of experience in E-Commerce Customer Service and Backoffice.

My main tasks include email handling, order processing, tracking, real-time chat, reshipments, and refunds. I also have knowledge in damaged and lost claims, fraud, Address Verification systems, and the Return Merchandise process.

I take pride in my customer service skills, acing customer 5-Star Ratings & resolving customer issues with 1 email reply.

I am good at problem-solving and proactive, can type 60 wpm, and am familiar with using Microsoft Office and Google Suite tools. I can work under pressure, hard-working, and motivated. I have good training in using Shopify, Slack, Gorgias, and other E-Commerce applications.

I always did my best with every client I've worked for and provide them with outputs that complement their standard and satisfaction.