Hazel Mae Molleda

Hazel Mae Molleda SENIOR SUPPORT SPECIALIST CONTACT-- EDUCATION University of Rizal System- Rodriguez Campus Bachelor of Science in Business Administration Major in Human Resource Development Management 2015/2019 43 A Bonifacio St. Rosario, Rodriguez, Rizal ABOUT ME I am a resourceful, self-driven individual who delights in getting to know new people and making their experiences enjoyable. I am confident that my skills will be valuable in any upcoming roles within the company. A person who is dependable and passionate. I value working in a setting where I can challenge myself and look for ways to add value to the organization. SKILLS Adaptability Dependability Integrity Strong Work Ethics Communication Skills REFERENCES Vikko Mongoc Team Leader - WORK EXPERIENCE Bank Teller Rural Bank of Montalban, Inc., (June 2019Oct. 2019 In-charge of opening accounts for potential clients and performing deposit and withdrawal tasks. I was also handling our third-party partner for billing and collections. Managing inventory for the Bank Supplies Documentation of daily transaction Customer Service Representative Concentrix, PH (Nov. 2019- Feb. 2021) Handling inbound calls, maximum of 60+ customer interactions per day, giving detailed, personalized, friendly and service to ensure customer retention and satisfaction. Collaborate with the team during meeting. Senior Support Specialist OSI Consulting, INC., (June 2021-March 2023) Assigned to a third-party client for answering member's concerns through emailing. Making sure that the member receives the assistance they needed in a professional and friendly way. Handles training for new employee when I was on my 2nd month for the position. Stand as temporary SME for the team to reach our stats. Was recognized by the management for being a Top Performer for the month of August and a Team Player for September.