Hazel Mae Molleda
SENIOR SUPPORT
SPECIALIST
CONTACT--
EDUCATION
University of Rizal System- Rodriguez Campus
Bachelor of Science in Business Administration
Major in Human Resource Development Management
2015/2019
43 A Bonifacio St. Rosario,
Rodriguez, Rizal
ABOUT ME
I am a resourceful, self-driven
individual who delights in getting to
know new people and making their
experiences enjoyable. I am confident
that my skills will be valuable in any
upcoming roles within the company. A
person who is dependable and
passionate. I value working in a
setting where I can challenge myself
and look for ways to add value to the
organization.
SKILLS
Adaptability
Dependability
Integrity
Strong Work Ethics
Communication Skills
REFERENCES
Vikko Mongoc
Team Leader
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WORK EXPERIENCE
Bank Teller
Rural Bank of Montalban, Inc., (June 2019Oct. 2019
In-charge of opening accounts for potential clients
and performing deposit and withdrawal tasks. I
was also handling our third-party partner for
billing and collections.
Managing inventory for the Bank Supplies
Documentation of daily transaction
Customer Service Representative
Concentrix, PH (Nov. 2019- Feb. 2021)
Handling inbound calls, maximum of 60+ customer
interactions per day, giving detailed, personalized,
friendly and service to ensure customer retention
and satisfaction.
Collaborate with the team during meeting.
Senior Support Specialist
OSI Consulting, INC., (June 2021-March
2023)
Assigned to a third-party client for answering
member's concerns through emailing. Making sure
that the member receives the assistance they
needed in a professional and friendly way.
Handles training for new employee when I was on
my 2nd month for the position.
Stand as temporary SME for the team to reach our
stats.
Was recognized by the management for being a
Top Performer for the month of August and a Team
Player for September.
