Hazel Mae Dela Cruz

HAZEL MAE DE LA CRUZ Email Address:-Phone number:- Address: Blk 1 lot 8 Banahaw St. Country Homes Putatan Muntinlupa City, Metro Manila Philiipines Professional Summary Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Friendly and enthusiastic Technical Support who consistently meets customer service satisfaction goals. Accountable Help Desk demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Skills Cash handling and management Goal-oriented Positive and friendly People-oriented Detail-oriented Types 35 WPM Active Data Online Excellent work ethic Strong interpersonal skills Team building expertise Strong conflict resolution skills fast learner integrity committed passion Work History: Senior Technical Support Analyst Harte Hanks Philippines Pasay, NCR March 2015-March 2017 Duties: Collected data around every transaction and turned it into tools that helped users. Identified and corrected performance issues. Entered commands and observed system function to verify correct operations and detect errors. Ensured proper installation of cables, operating systems and software. Maintained records of daily data communication transactions, problems and remedial actions taken. Referred major hardware and software problems and defective products to vendors or technicians for service. Trained users in the proper use of hardware or software. Escalated unresolved issues to appropriate level. Evaluated and conducted technical and functional research and analysis. Provided after-hours support for applications and project efforts when needed. Senior Process Associate Infosys BPM Limited Northgate Cyberzone, Muntinlupa City Present Duties: Facilitated successful internal and external audits through sound and thorough documentation. provide an access to the user using an Active directory Supports B2B Provide follow ups and callbacks to virtual users create a ticket and perform proper escalation to appropriate resolver group. checking all the connection within the database. Checking accounts that are possibly expired or terminated Sales Associate Customer Representative Convergys Philippines Muntinlupa, NCR July 2017- September 2017 Duties: Worked night and weekend shifts during holiday season. Referred unresolved customer grievances to designated departments for further investigation. Responded to all customer inquiries thoroughly and professionally. Processed cash and credit payments rapidly and accurately. Coordinated between billing department and customers to resolve problems. Documented all customer inquiries and comments thoroughly and quickly. Placed special merchandise orders for customers. Greeted customers in a timely fashion, while quickly determining their needs. Education Simeon Suan Vocational and Technical College Bansud, MIMAROPA, Philippines Associate of Science Food Technology 2008 Mindoro State College of Agriculture and Technology, Calapan City Campus Calapan, MIMAROPA, Philippines Bachelor of Technical Teachers Education 2014 AMA Online Education AMA Systems Bachelor of Secondary Education- English- present I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it.