Hazel Castro

HAZEL A.CASTRO EXECUTIVE VIRTUAL MANAGER PROFILE CONTACT Detail-oriented Executive Virtual Manager with 13+ years in high-stakes operations and lifestyle logistics. Expert in calendar mastery, inbox filtering, and proactive executive support. Proven track record at Maersk and United Airlines in optimizing 24/7 workflows, reducing escalations by 54%, and staying "two steps ahead" to ensure seamless daily operations. --Goldloop & Pearl Dr. The Pearl Place Ortigas, Pasig City Philippines 1605 https://www.linkedin.com/i n/hazel-castro-96b48317a/ CAREER HIGHLIGHTS Executive Operations: 13+ years managing global travel/ops for Maersk and United Airlines in high-pressure, 24/7 environments. Calendar & Inbox Mastery: Streamlined complex, multi-time zone scheduling via meticulous, color-coded organization. Lifestyle Logistics: Led "Booking Concierge" project, driving a 20% sales increase while managing high-end personal requests. EDUCATION POLYTECHNIC UNIVERSITY Executive Gatekeeping: Acted as a dedicated filter, resolving issues proactively before they reached the executive level. OF THE PHILIPPINES- Bachelor of Science in Precision & Performance: Maintained 100% accuracy in complex documentation, significantly reducing errors and client friction. Transportation Management CORE COMPETENCIES TECHNICAL SKILLS Tools: Google Workspace, MS 365, Canva CRM: Salesforce, HubSpot, SAP, Excel AI/Automation: ChatGPT, Gemini, Claude, Zapier, Calendly, Slack LANGUAGES English (Advance) Tagalog (Fluent) Executive Support: Calendar Mastery & Inbox Filtering Travel & Logistics: Global Itinerary & Luxury Booking Lifestyle Management: Concierge Services & Gift Sourcing Process Excellence: Workflow Automation (Lean Six Sigma) Stakeholder Relations: Multi-timezone Coordination Admin Ops: CRM Management & High-Accuracy Data PROFESSIONAL EXPERIENCE 4PL COE North America Operations Lead I Maersk Shipping Line I Nov. 2024-Present Acts as a strategic partner to global leadership, managing high-priority cross-functional workflows and team alignment. Spearheaded workflow automation initiatives that significantly improved team productivity and administrative accuracy. Manages multicultural stakeholder communications across global time zones, ensuring project milestones are met with zero friction. Strategized process improvements that reduced client escalations by 54%, showcasing a proactive "two steps ahead" approach to problem-solving. Cargo Operations & Project Specialist/Commercial Systems Manager I Cebu Pacific Air I Oct. 2021-Sep. 2024 Directed the "Booking Concierge" project, driving a 20% increase in efficiency through optimized workflow and system management. Implemented workflow automation in operations, reducing manual process time by 10 minutes per transaction. Delivered measurable improvements in system workflows, enhancing throughput and reducing errors in highvolume environments. Travel Consultant/Operations Manager I Into Travel and Tours Agency I Feb- Managed end-to-end luxury travel and lifestyle logistics for high-net-worth clients and corporate leads. Lifestyle Management: Handled high-discretion personal concierge requests, including personal shopping, gift sourcing, and event planning. Ensured 100% accuracy in complex, multi-leg international itineraries and global accommodation bookings. Process Expert-ONE Team Sales I Maersk I Sep. 2016-Oct. 2021 Coordinated global logistics processes, including shipment bookings, documentation, and vendor performance, improving throughput and operational accuracy. Led process management and workflow optimization initiatives, reducing process errors by 15–20% and improving compliance standards. Managed stakeholder communications and internal reporting, enabling transparent operations and faster decisionmaking. Travel Process Associate I United Airlines I Aug. 2013-Jul. 2016 Managed corporate travel operations, including complex bookings and rapid-response itinerary changes in a 24/7 environment. Streamlined documentation and inquiry processes, resolving 60+ daily requests with meticulous attention to detail. Mastered global scheduling systems to maintain seamless daily operations for executive-level travelers. TRAINING & CERTIFICATIONS A3 Problem Solving Training – Maersk Skills: Root Cause Analysis, Process Improvement, Operational Excellence Becoming Maersk Leader – Maersk Skills: Leadership Development, Team Management, Strategic Decision-Making Multiplier Leadership Training – Cebu Pacific Skills: Employee Engagement, Coaching, Team Productivity Lean Six Sigma White Belt – Maersk Skills: Continuous Improvement, Process Optimization, Quality Management Train-the-Trainer & Leadership Development Programs – Maersk & Cebu Pacific Skills: Training Delivery, Learning Facilitation, Leadership Skills