Hazel Candy Bayta

HAZEL CANDY C. BAYTA- www.linkedin.com/in/hazelcandybayta-b8 Sta. Rosa City Laguna SUMMARY Highly organized professional with over 10 years of experience spanning Administrative Support, Business Intelligence, and Technical Operations. Most recently, as an Administrative Assistant for a Calgary-based firm, I managed end-to-end operational coordination, including executive scheduling, client communications, and financial workflows such as quoting and invoicing. I am adept at working independently in fast-paced environments, ensuring seamless daily operations through meticulous attention to detail and proactive priority management. Beyond administrative expertise, I possess a strong technical background in data analytics and insights. During my tenure as a Business Intelligence Associate at Concentrix, I specialized in transforming complex datasets into actionable strategies using Power BI, DOMO, and advanced Excel. By bridging the gap between high-level data insights and daily operational execution, I consistently deliver organized systems and measurable results that drive organizational efficiency and client satisfaction. SKILLS Data Analysis & Business Intelligence: Proficient in Microsoft Excel, Power BI, Business Objects, and DOMO as a Certified Developer and Data Specialist. Dashboard & Report Development: Creation of daily, weekly, monthly, quarterly, and yearly dashboards and automated reporting for executive-level decision-making. Technical Proficiency: Skilled in MySQL Essentials, Power Query, data mining, database management, and implementing database security through access control. Customer Service & Issue Resolution: Expert in handling inbound/outbound calls, emails, and messaging to resolve complaints, process refunds, and track orders. Technical Support & Troubleshooting: Skilled in providing technical assistance for network, modem, and device issues while documenting progress through ticketing systems. Operational & E-commerce Management: Experienced in marketplace operations (Lazada), order fulfillment, inventory records, and logistics coordination. Administrative & Executive Support: Expertise in high-level operational coordination, including scheduling, technician routing, invoicing, and payment tracking. Requirements Elicitation & Documentation: Experienced in gathering and documenting technical requirements for custom reporting systems and drafting operational SOPs. Leadership & Communication: Certified in Coach Inspire Leadership (CIL) with experience as a Subject Matter Expert (SME) for mentoring and handling high-level escalations. Professional Attributes: Reliable, punctual, and responsible professional capable of multitasking and working independently in fast-paced, remote environments. EDUCATION Bachelor of Science in Business Administration New Era University Major in Human Resource Development Management June 2024 WORK EXPERIENCE Administrative Assistant | Social Media Manager | Virtual Assistant- (Remote - Upwork) 2017 – Present Scheduled and coordinated daily tinting and PPF installation jobs using company software, ensuring efficient technician routing and time management. Managed client communications via phone, email, and text; provided detailed job quotes and addressed inquiries in a professional and timely manner. Handled invoicing, payment tracking, and maintained accurate customer and job records. Conducted data entry, organized digital files, and maintained updated databases to support smooth operations. Followed up with clients and team members to confirm appointments, prevent scheduling conflicts, and ensure service completion. Delivered customer-focused support, maintaining high service standards and strengthening client relationships. Worked independently with minimal supervision while managing multiple administrative priorities in a fast-paced environment. Provided comprehensive virtual assistance and administrative support for multiple US and Western-based clients, handling a range of tasks from scheduling to e-commerce operations. Managed high-volume client and customer communications across multiple platforms, including email, Facebook, Instagram, and phone messaging. Executed precise data entry and data integrity tasks, including updating client databases, conducting audits, and maintaining inventory records. Supported e-commerce businesses by fulfilling sales orders, managing product data, and coordinating with fulfillment teams to ensure timely delivery. Handled calendar and scheduling for a long-term client, coordinating appointments, providing quotes, and resolving conflicts to ensure smooth day-to-day operations. Monitored and moderated social media comments, responding to inquiries and maintaining brand professionalism by managing spam and negative feedback. Business Intelligence and Insights Group Associate, Concentrix Apr 2022 - May 2025 Generate standard reports from internal and client systems and distribute reports to relevant stakeholders. Maintain and enhance existing databases, reports, and graphs to meet the reporting customers’ needs using different tools and softwares. Add and enhance existing reports and graphs making minor report modifications. Perform testing of new reports Partner with business to communicate, coordinate the retrieval, processing, and distribution of reports. Develop and maintain efficient performance reporting processes, databases, and structure integrity. Customer Experience Executive, Probe PH Oct 2020 - Jun 2021 Provided technical support to Australian Telecom customers via messaging, resolving modem, network, and device issues. Installed, configured, and troubleshot technical equipment and network problems. Managed ticketing systems to document and track customer issues, ensuring timely resolution. Maintained database security through access control implementation. Explained complex technical information in clear, understandable terms. Ensured compliance with service agreements to mitigate legal risks. Mentored and trained new hires as a Subject Matter Expert (SME). Received Circle Inspired Leader (Supervisor Training). Customer Service Representative, Alorica Aug 2018 - Nov 2020 Providing immediate assistance by responding to the customer’s email or doing outbound calls (to make sure that the concern will be solved, and a proper resolution will be provided). Taking inbound calls and rectifying customer’s complaints. Processing refund, return, and replacements for the customers. Helping customers tracked their order by checking the system and calling the store directly. Negotiate and properly handle objections with customers. Explaining company policies properly. Educating customers about the self-help options to help them save time in contacting customer service. Customer Service Representative, E-Konflux - Lazada Dec 2017 - Apr 2018 Provided information for incoming customer queries. Assisted with the placement of orders, refunds, returns, and replacement. Resolved complaints if any arises. Real time tracking of customer’s orders to make sure that all items will be delivered on the said eta. Worked as a POC and handled Level 2 escalations. Customer Service Representative, C3 Connect PH Apr 2017 - Sep 2017 Resolved complex billing inquiries, explaining pro-rated charges, fees, and expired promotions. Probed customer needs to recommend appropriate services and products. Negotiated and effectively handled customer objections. Recommended and sold products and services to meet customer requirements. Provided a positive and professional sales and customer service experience. Customer Service Representative, Teleperformance Apr 2014 - Jul 2016 Managed transaction mailboxes, routing items for efficient operations processing. Extracted, analyzed, and distributed reports to onshore and offshore clients. Served as the first point of escalation for operational concerns from team and account members. Filtered and prioritized emails for operations processing. Created and maintained daily administrative reports using MS Word and advanced Excel functions (pivot tables, VLOOKUP). CERTIFICATIONS / TRAININGS Webinar on Human Resource Management: Building a sustainable Success Through Effective Human Resource Management Practices - March 17, 2024 Coach Inspire Leadership (CIL) Training - March 11, 2021 Data Analysis with Pivot Table - March 3, 2023 mySQL Essentials for Data Analyst - December 23, 2023 Project Management and Leadership 101: Preparing Young Professionals for Leadership Roles in Today’s Fast-changing Environment - March 10, 2024 Emotional Intelligence in Management: A Project Management Conflict Resolution Through Emotional Intelligence - March 22, 2024 Jumpstart your Data Analytics Career - March 14, 2024 Jumpstart your Data Analytics Career - March 14, 2024 Managing your Personal Finances (TESDA) - March 8, 2024 DOMO Data Specialists Certification v2.0 - October 26, 2023 DOMO Professional Certification v2.0 - August 5, 2023 DOMO BI Developer Training - February 16, 2024 Business Intelligence with Power BI Desktop Technical Intensive with Capstone Project August 5, 2024 Work at home Toolkit for Supervisors - September 5, 2023 REFERENCES Jeanine C. Dalisay Tax Specialist AUMOVIO Philippines, Inc- Candelaria Quezon Frances Aneth Rosales Private Equity Content Analyst London Stock Exchange Group- BGC Taguig Edsel G. Apostol Technical Consultant FIS Global Solutions Philippines- Santa Rosa City Laguna