Highly organized and results-driven professional with extensive experience in Administrative
Support, Business Intelligence, Customer Service, and Technical Operations. With over 10 years of
combined corporate and freelance experience, I bring a strong blend of analytical expertise and
executive-level administrative support.
Most recently, I served as an Administrative Assistant for a Calgary-based company, managing
end-to-end scheduling, client communications, quoting, invoicing, and operational coordination to ensure
seamless daily workflows. My ability to work independently, manage competing priorities, and maintain
professionalism in fast-paced environments has consistently contributed to operational efficiency and
client satisfaction.
Previously, as a Business Intelligence and Insights Group Associate at Concentrix, I transformed
complex datasets into actionable insights using Power BI, Power Query, DOMO, and advanced Excel
tools, streamlining reporting processes and supporting data-driven decision-making.
My diverse background across analytics, virtual assistance, customer support, and operations
enables me to bridge the gap between strategy and execution delivering organized systems, clear
communication, and measurable results.