Haydee Astilla

Haydee C. Astilla Current Address:029 Kayquit 2, Indang, Cavite Phil. 4122 Phone No: - Mobile No.: - Email Add:- Objective: To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Skills: ▪ ▪ ▪ ▪ Organizational Skills Interpersonal Skills Communication Skills Attention to details Employment History: Position: Customer Representative Company: SYKES /SITEL Address: Alabang, Muntinlupa City, Philippines Date October 2021 to April 2023 Job Description / Duties and Responsibilities: • • • • Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Position: High School Teacher Company: Saint Francis Academy –La Salle Greenhill’s Supervised Address: Dasmarinas, Cavite, Phil. Date: June 2007 to March 2008 Job Description / Duties and Responsibilities: • Teaching 1st year to 4th year high school students in TLE subject. • Monitoring the student’s activities • Supervised the student during and after class Position: ESL Teacher Company: Ebenezer International School Address: Langkaan ,General Trias ,Cavite Date: October 2006 to December 2006 • • • • Teaching foreign students Korean and Japanese ( 7 to 20 yrs. old) Teach them to use English as their first language. Teach basic English reading skills. Position: Day Care worker Company: Hansel and Gretel Address: Silang, Cavite, Phil. Date: June 2003 to March 2004 Job Description / Duties and Responsibilities: • Monitoring children from 2 to 6 years old • • Provide care for children such as setting schedules and routines, grooming, feeding and cleaning rooms and toys. Developing and encouraging appropriate learning and socialization to ensure that children learn basic skills and concepts, such as communication, manners and sharing etc. Position: Primary Teacher Company: Spirit Wing’s Learning Foundation Address: Indang, Cavite, Phil. Date: June 2001 to March 2002 • • • • Lesson Planning and Preparation Creating learning resources Checking pupils work and creating feedback Running extracurricular activities Reference Person: Mr. Melvin Chin Torruneuva Account Supervisor SYKES/SITEL - Mr. Alvin John Mendoza Formerly Account Manager SITEL / SYkes BPO Company--