Haydee Astilla

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As a customer service professional, I have developed a diverse range of skills and experiences. I excel in effective communication, both verbal and written, allowing me to provide clear and concise information to customers. I have honed my active listening skills, enabling me to understand customer needs and concerns accurately. With my problem-solving abilities, I can navigate complex situations and find appropriate solutions. I am skilled in using customer service software and tools to manage customer interactions efficiently. Additionally, my experience in handling voice and non-voice financial accounts has equipped me with a strong understanding of industry-specific processes and regulations. Overall, my combination of interpersonal skills, problem-solving abilities, and industry knowledge makes me a valuable asset in delivering exceptional customer service.