Haydee Astilla

Introduction: Hello, my name is Haydee Astilla. I am a dedicated and experienced professional with a background in customer service and teaching. In this portfolio, I aim to showcase my skills, achievements, and expertise in customer service, particularly in handling financial accounts, as well as my passion for teaching. Customer Service Experience: Financial Account Representative, Sitel / Fpundever (Voice Account) Handled inbound customer calls related to financial products and services. Provided accurate and timely information to customers regarding their accounts, transactions, and inquiries. Assisted customers in resolving account-related issues, such as billing discrepancies or payment disputes. Received consistently positive feedback from customers for my patience, attentiveness, and ability to simplify complex financial concepts. Customer Support Specialist, SITEL/ FOUNDEVER (Non-Voice Account) Interacted with customers via email and chat to address their inquiries, requests, and concerns. Demonstrated excellent written communication skills by providing clear and concise responses. Utilized knowledge of financial products and services to guide customers in making informed decisions. Consistently met or exceeded productivity targets while maintaining a high level of customer satisfaction. Teaching Experience: English Language Instructor: Designed and delivered engaging lesson plans to students of various age groups and proficiency levels. Implemented creative teaching strategies to foster language development and cultural understanding. Conducted assessments and provided constructive feedback to support student progress. Developed and maintained positive relationships with students, parents, and colleagues. Tutor, Hansel and Gretel Tutoring Center Provided one-on-one tutoring to students in subjects such as math, science, and English. Adapted teaching methods to cater to individual learning styles and address specific learning needs. Monitored student progress and implemented personalized learning plans to enhance academic performance. Received positive feedback from students and parents for my patience, clarity, and ability to create a supportive learning environment. Skills and Expertise: Excellent verbal and written communication skills Strong customer focus and ability to empathize with customers' needs Proficiency in financial terminology and concepts Active listening and problem-solving skills Adaptability and ability to work effectively in a fast-paced environment Effective time management and organizational abilities Education: Bachelor's Degree in Education, Cavite State University Contact Information: Mark Christopher Jhayd C. Astilla - /- Email:-Phone: - LinkedIn: www.linkedin.com/in/a.hayds24