ABDULSALAM HASSANA OZOHU
No 5 Susan Adoba Street, Life Camp, Abuja, Nigeria
CARREER OBJECTIVES
A Motivated Information Technology enthusiast and Data Analyst ready to streamline service
procedures to maximize team efficiency and customer satisfaction, Specializing in quality, speed,
service delivery and performance improvements
EDUCATION
Post Graduate Diploma Information Technology
National Open University of Nigeria
09/2021 – 12/2022 | Abuja
BTech Library and Information Technology
Federal University of Technology
03/2009 – 01/2014 | Niger, Nigeria
West African Senior School Certificate Examination
Divine Academy Secondary School
10/2003 – 12/2009 | Itakpe, Nigeria
First School Leaving Certificate
Christ the King Nursery and Primary School
10/1997 – 12/2003 | Okene, Nigeria
TECHNICAL SKILLS AND INTERESTS
•
•
•
•
•
•
•
•
Technical Support
Customer-Client Relation Management
Customer Service
Data Analysis
Spreadsheet, word processing and Presentation
Abstracting and Indexing
Cataloguing and Classification
Library Management
SOFT SKILLS
•
•
•
Good communication skills
Quality service delivery
Good Team player
PROFESSIONAL EXPERIENCE AND RESPONSIBILITIES
Technical Support Officer at SW Global:
•
Technical support
2019 -2023
•
•
•
•
•
Customer Service
Front-end portal management
Problem solving and diagnosis
Escalation and resolution of disputes
Customer relations management (physical and virtual)
Teacher at Fountain Private School Kado Estate:
Teaching of pupils
Preparation of Lesson plans and notes
Preparation of pupils’ exam questions
-
National Youth Service Corp (Nasarawa State Polytechnic Library):
Accessioning of new arrivals
Cataloguing of Books using Anglo American Cataloguing Rule (AACRII)
Classification,
Dispatching of Books to Readers Section.
-
Industrial Training Program (IT) at National Bureau of Statistics, Abuja:-
Charging and discharging of books
Indexing and abstracting services
Information consultancy and service delivery
Assistance in dissemination of information with computer and internet facilities.
Registering of daily newspaper arrivals.
CERTIFICATE COURSES
•
•
•
Certified Management Information System
Customer Support Service
Data Analysis
PROJECTS HANDLED
•
•
•
•
•
Management of front-end portal on NMCN and CRFFN websites
Research on Effects of library services to User’s Satisfaction
Online car sales Database Management System
Member of project committee to embark on ways of sensitizing the public on effects of
corruption (National Anti-corruption CDS group)
National survey on job creation in Kogi state from National Bureau of Statistics (NBS).
REFEREE
Danlami Maliki
Senior Lecturer: Federal University of Technology, Minna
