Hassana Abdulsalam

As a tech enthusiast, with core competences on Technical support, Customer Relation Management, Customer Service, data analysis and Data Management. Motivated Technical Support/Data Analyst ready to improve and streamline service procedures to maximize team efficiency and customer satisfaction, Specializing in quality, speed, service delivery and performance improvements.

I have my degree in Library and Information Technology (Bachelor in Technology) in which i proceeded with a Post Graduate Diploma program on Information Technology.

Further Certificates courses obtained are: Certified Data Analysis (Afro Innovate Technology), Management Information System (Allison), and Customer Support Service (Great Learning).

A professional with 5 years experiences as a Technical Support Officer with background knowledge in Technical Support, Troubleshooting, quality service delivery , Escalation and follow up of customers complaints, testing and review of products, front end management of websites, customer support and services, error detection/prevention, google proficiency(Mailing, drive, sheets, google meet, google calendar ), software for customer support services, responses and having possessed other soft skills such as written and oral communication, time management, data protection and confidentiality, good team player, fast learner and extra effort to consistently exceed the expectations of my duties assigned to me. These past working experience has yielded appraisal and recommendation due to my work ethics and dedication in handling projects.

Other projects handled are National Survey on Job Creation in Kogi State, Nigeria, research on Online Carsales Database Management System, and Research on Effects of Library Services on User’s

Satisfaction. Other projects included management of portal (front-end), review, testing, reporting and quality check of new project on portal upgrade, data clean up and analysing of data on Nigerian Economy.