Hassan Arafat

HASSAN ARAFAT - ·-Lagos, Nigeria TELE MARKETER PROFESSIONAL SUMMARY Dynamic and results driven professional with 6 years of experience in telemarketing, customer service, and virtual assistance with a proven record of supporting international clients remotely. Skilled in lead generation, CRM systems, scheduling, and handling high volume communication with professionalism and empathy. Adept at working independently in fast paced environments and delivering results aligned with organizational goals. Ready to contribute to a global remote team. KEY COMPETENCIES Telemarketing & Appointment Virtual Assistance & Admin Time Management & Setting Support Multitasking Customer Service (phone, email CRM Systems Management Calendar Management and chat) Google Workspace and Microsoft Excellent Written and Verbal Empathy and Patience Office Communication PROFESSIONAL EXPERIENCE Calls Experts (Remote) Customer Service & Appointment Setter August 2024 - Present Made outbound calls to potential clients, promoting insurance services and answering inquiries. Booked qualified appointments and followed up with warm leads using CRM tools. Consistently achieved daily calling targets and maintained 95% client satisfaction score. Handled objections, answered inquiries , and built trust with professionalism and empathy. Referrizer Agency (Remote) Appointment Setter & Sales Agent July 2022 - May 2024 Set over 30 weekly appointments with B2B prospects, achieving a 20% conversion rate. Contributed to a 15% revenue increase by qualifying leads and improving retention strategies. Collaborated with sales teams to optimize acquisition methods and maintain client engagement. Consistently exceeded monthly targets through effective communication and rapport-building.. Neo Link Techology (Remote) Telemarketer July 2021 -June 2022 Generated 100+ outbound calls daily, producing over 120 qualified leads per month. Exceeded monthly appointment setting targets by 15% for three consecutive months. Improved customer retention by 10% thorough strategic follow up and feedback collection. Awarded “Top Sales performer” for maintaining a 95% success rate in follow up calls. Delon Apps (Remote) February 2020 - February 2021 Virtual Assistant Managed executive schedules, calls, and daily emails, improving team efficiency by 30%. Maintained strict confidentiality and complied with all data privacy guidelines. Reduced average email response time by 40% and improved client satisfaction scores. Haggai Mortgage Bank Customer Service Representative Jan 2019 - Jan 2020 • Delivered high quality service to 150+ clients weekly across phone and email. • Improved CRM accuracy and reduced processing errors by 30% through detailed documentation. •Achieved a 95% customer satisfaction rate through clear, timely issue resolution. EDUCATION Lagos State University Bachelor of Arts in English Language 2018 ADDITIONAL INFORMATION • Available to work in US time zones. • Reliable internet connection and full remote setup • Quick learner, flexible, and available for training.