HASAN ROBINSON
Aurora, CO-theknownacronym.blogspot.com-
Objective
To obtain a position with the possibility of advancement in a progressive organization where I can contribute to a
positive, professional atmosphere, through strong work ethics and dedicated customer service.
Skills and Qualifications
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Personnel training seminars
Extensive customer service and time management skills
Strong multi-tasking and organizational skills
Microsoft (Word, Excel, PowerPoint, Outlook),
Familiarity with Windows ,iOS Operating Systems and Android Operating systems
Word Processing, Data Entry, 70WPM Typing Capability
Bookkeeping, cash handling, and sales experience
Education
Metropolitan State University of Denver
Bachelor of Science - Criminal Justice and Criminology
Degree Conferred – May 2017
Work Experience
Ashford University/Bridgepoint Education - Enrollment Services Advisor
October 2017- July 2018
Acted as primary point of contact for students to assist with financial aid process, questions on degree selection and
assistance in navigating the web applications for schoolwork and account management. Made outbound calls to
people who may have had an interest in earning a degree and enrolled students who met admissions requirements.
Field Squared (Web application) - Onboarding Specialist/Customer Support
June 2016 - June 2017
Lead training sessions with customers to increase knowledge of the company’s web and mobile application
Answer incoming customer phone calls, emails and chats
Assist software developers in identifying and documenting defects within the application
Christian Brothers Automotive - Service Advisor
January2016 - April 2016
Track Inventory, parts management
Create repair orders with information to accurately describe service requested of technicians
Explain benefits of vehicle maintenance and repairs to customers who did not have an automotive or technical
understanding
Ralph Schomp Honda - Service Advisor
May 2009- January 2016
Analyze and resolve automotive issues by evaluating and clarifying customer descriptions of symptoms
Develop service schedules and conduct vehicle inspections
Prepare estimates which include materials, supplies, and labor, and calculate customer payments
Maintain extensive knowledge of all departments to help teammates and keep production flowing
