Harvey Jay Caresosa

I am a dedicated professional with more than three years of experience in customer service, sales support, and virtual assistance. Over the course of my career, I have developed a strong foundation in communication, problem-solving, and administrative support, while specializing in roles that demand precision, empathy, and adaptability. I thrive in environments where I can help people, solve problems, and contribute to the smooth flow of operations.

A large portion of my background comes from working in the healthcare industry, supporting U.S.-based clients.

As a Customer Service Representative for a healthcare account, I handled a wide range of responsibilities, including addressing patient inquiries, scheduling appointments, verifying insurance coverage, and assisting with claims processing. I became deeply familiar with processes such as complaints, appeals, and grievances, ensuring that patients felt supported and heard. I also gained hands-on experience with prior authorization submissions, follow-ups, prescription refills, and provider lookups, all while adhering strictly to HIPAA and privacy compliance standards. These experiences trained me to pay close attention to detail, manage sensitive information responsibly, and maintain a balance between compassion and efficiency.

Building on that foundation, I advanced into a MedPay Administrative role for a U.S. law firm. In this position, I focused on reviewing and processing medical bills for accident-related cases. I regularly coordinated with healthcare providers, insurance companies, and legal teams to verify billing accuracy, track claims, and ensure timely reimbursements. My responsibilities also included negotiating outstanding balances, resolving discrepancies, and maintaining detailed documentation for ongoing cases. This role sharpened my skills in negotiation, organization, and critical thinking while reinforcing the importance of accuracy and confidentiality in the legal and medical fields. It also gave me valuable exposure to client communication in a more formal, compliance-driven environment.

In addition to healthcare and legal support, I also have solid experience in the telecommunications industry. My role in telco customer service involved assisting customers with billing concerns, account updates, service troubleshooting, and product inquiries. Working in a high-volume, fast-paced environment required me to develop resilience, active listening skills, and the ability to handle escalations calmly and effectively. These experiences taught me the importance of adaptability and reinforced my ability to work under pressure while maintaining professionalism.

Outside of customer-facing roles, I have worked as a Virtual Assistant, providing administrative and operational support to businesses in different industries, including a law firm. My tasks ranged from managing calendars and scheduling appointments to handling email communications, maintaining CRM records, and preparing reports. Through these roles, I became proficient in tools such as client-provided CRMs, Microsoft Excel, Google Workspace, and other digital platforms. This experience demonstrated my ability to work independently, manage multiple priorities, and ensure tasks are completed with accuracy and timeliness.

What sets me apart is my ability to combine frontline customer service expertise with strong administrative and operational support skills. Whether assisting patients with healthcare concerns, negotiating billing discrepancies for legal cases, supporting customers in telco services, or managing administrative workflows as a virtual assistant, I consistently bring professionalism, empathy, and efficiency to every role I take on.

I am deeply passionate about roles where I can provide real value—whether by ensuring patients receive the support they need, helping clients resolve billing or account issues, or assisting business leaders in staying organized and focused on their goals. I believe that excellent service is built on a foundation of trust, clear communication, and attention to detail, and I strive to embody those qualities in my work every day.

In every position I’ve held, I have been recognized for my strong work ethic, reliability, and ability to quickly adapt to new systems and processes. I take pride in being resourceful and solution-oriented, always looking for ways to improve workflows and make meaningful contributions to the team I support.

Looking ahead, I am eager to bring my skills, experiences, and dedication to new opportunities where I can grow further, continue to serve clients and businesses effectively, and help make a positive impact.