HARUNA ESTHER
Customer Service Representative-Kaduna, Kaduna, 800283, Nigeria |-
Dedicated Customer service professional with over 6 years of experience in the IT industry. Strong skills in customer
service and international communication. Successfully handled complex appointments and improved customer
satisfaction levels. Ready to leverage these skills in the management and service industry.
Education
Air Force Institute of Technology
Feb 2023
Bachelor of Science Cyber Security
Work Experience
Customer service representative
Jan 2023 - Jun 2024
TECH-ENGINE SOFTWARE ASSOCIATE | Kaduna state
Revolved customers issues per week, improving customers satisfaction by 60% and increasing response time
by 90%.
Reduction in customer complain with the help of quick response down to 8%.
Duties :
Need Assessment and Analysis
Performance Appraisal
Motivation and Compensation
Managing Labor Relations
Achievements
Maintain a high level of professionalism with customers and other team members
Generate sales lead
Monitor customer service metrics and performance
COMMUNITY DEVELOPMENT SERVICE
Apr 2023 - Apr 2024
Duties :
on board businesses to Google
Community Development
bridging the gap between computer literate and non-literates
Mentoring
Achievements
Training customers on how to use the platform
Resolved customers issues per week
Improving customers satisfaction, reducing compains and increasing response time.
Business Manager
MAMA MONDAY'S YAM VENTURE Ltd | ABUJA
Duties :
Business Management and Development
Sep 2017 - Feb 2023
Client's relationship Management
Market Expansion
Sales and Growth
Financial Management
Business Risk assessment
Achievements
Increased sales by 30% through implementing new market strategies, resulting in higher revenue and market
share.
Proper managing of the client data
Office Assistant
Sep 2021 - Feb 2022
KHEMSAFE COMPUTER & COMMUNICATION | KADUNA
Duties :
Training and Development
Office assistant
Installation of software and hardware
Motivation and Compensation
Achievements
Facilitated seamless communication between departments by updating and monitoring contact database,
leading to improvement in information accessibility and collaboration
Office Secretary
Sep 2009 - Jan 2019
SHEKINAH VENTURES LIMITTED
Duties :
Data Entering
Office and File Management
Office Performance Management
Achievements
Organized and coordinated customers meetings and events, resulting in improved efficiency and seamless
execution of important business activities.
Core Skills
Verbal and written communication, Detail oriented, Problem solving, Compassionate and emphatic, Data analysis,
People focused, Goal-oriented, Microsoft PowerPoint, Microsoft Office, Microsoft Excel
Certificates
Virtual cloud computing
30/06/2024
Cloud computing Architecture
30/06/2024
Introduction to information security
30/06/2024
Fundamental of cloud computing
31/05/2024
Digital On boarders Do-DEEL
Jun 2024
Seagate Vocational Institute
Mar 2017
Seagate
Binary Computers Nigeria Ltd
30/10/2017
