Haruna Esther

My role as a Customer service representative for Tech-Engine Associates, Shekinah ventures and others for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I'm accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

Making and receiving 90+ calls a day to give technical assistance and sign new customers

Implementing a new strategy that reduced customer cancellations by 7% and contributed

to a 20% annual revenue increase

Maintaining an 95% customer satisfaction rating 15% higher than the company average

My experience at Tech-Engine Associates and Shekinah ventures has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Khemsafe computers and Communication as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company's full list of products and prices.