Hartcel Rose Lacanienta Dagos

Contacts- Hartcel Rose Dagos - Taytay Rizal, Philippines Experience About Juanderista Travel and Tours Experienced Administrative Assistant & Graphic Designer with a background in customer service, technical support, and logistics management. Skilled in graphic design, video editing, email handling, and live chat. Strong problem-solving and communication abilities. Achieved sales targets and built strong relationships with clients. Pro cient in administrative tasks and troubleshooting. Adept at multitasking and delivering high-quality results. I managed administrative tasks for a marketing rm. I scheduled appointments, arranged travel, and provided general of ce support. I collaborated with teams to design marketing materials such as brochures and yers. I implemented ef cient ling systems and improved productivity. I created visually appealing presentations and maintained inventory and supplies for the of ce. Skills Administrative Assitant & Graphic Designer 2021 - 2024 CSS Corp ICT Services Technical Support Engineer 2020 - 2020 Provided technical support to clients for software and hardware issues, exceeding customer satisfaction goals. Collaborated with crossfunctional teams to diagnose and troubleshoot technical problems, minimizing downtime. Utilized diagnostic tools to resolve software con icts and compatibility issues, reducing resolution time by 25%. Conducted product testing and resolved bugs, improving product reliability by 15%. Delivered customized training and documentation to empower users to resolve minor technical issues independently, decreasing support requests by 20%. Graphic Design Inspiro Relia Inc Technical Support Customer Service Representative Email Handling I handled customer inquiries and resolved issues in a timely manner. I demonstrated strong problem-solving skills by effectively addressing challenging customer situations. I provided exceptional customer service by actively listening to customer needs and going beyond to meet their expectations. I collaborated with cross-functional teams to identify opportunities for process improvements and implemented effective solutions. I utilized CRM software to accurately document all customer interactions and maintain a comprehensive customer database. Live Chat Video Editing Customer service Communication Problem-solving 2020 - 2021 Sales targets Troubleshooting Relationship building Logistics management Squad Adventure Travel and Tours Administrative tasks Tour Coordinator Technical support I coordinate and manage day-to-day operations for group tours, ensuring smooth logistics and excellent customer experiences. I develop and maintain relationships with vendors, hotels, and transportation services, 2019 - 2020 negotiating competitive rates and ensuring quality services. I plan and organize itineraries, activities, and accommodations based on clients' preferences and budget constraints. My high customer satisfaction ratings lead to repeat business and positive referrals. Teletech Live Chat & Email Support 2018 - 2019 I provided live chat and email support to customers, addressing their inquiries, concerns, and issues promptly and effectively. I maintained a high level of customer satisfaction through clear and concise communication, ensuring a positive customer experience. I utilized various tools and resources to troubleshoot and resolve customer problems accurately and ef ciently. I managed a high volume of incoming chat and email requests, consistently meeting or exceeding service level agreements. I collaborated closely with cross-functional teams to ensure seamless and timely resolution of customer cases. Concentrix Customer Service Representative 2017 - 2018 I provided customer service in a fast-paced call center. I handled incoming calls, resolved inquiries, and addressed customer concerns professionally. I used communication and problem-solving skills to ensure customer satisfaction. I met performance metrics like call resolution time, customer satisfaction, and sales targets. I worked with other teams to provide a seamless customer experience and escalated complex issues. I had a positive attitude towards customers, building long-term relationships and driving loyalty. Education Hotel Operations Associate Graduate STI College 2016 - 2018