Harshitha S

HARSHITHA S Assistant Product Manager | Client Relationship Specialist India | LinkedIn: Https://linkedin.com/in/harshitha-2103kh | WWW: Bold Profile Professional Summary Professional with 6.6 years of strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skills • Product Management | Vendor Onboarding & Training | Retention Support • Live Chat, Email & Ticket-Based Support | Account Management | ServiceNow • Client Communication | Empathetic Communication | SAAS | Technical Support • Remote Collaboration | Sales | Time Management | Problem Solving Skills • Procurement Coordination | Cross-Functional Team Collaboration | Attention to Detail • Escalation Handling | Analytical Thinking | Documentations & Presentations Tools • CRM Tools: Salesforce (SFDC), Hubspot, Einstein 360, Mercury, ACSR, XOE, GDMS • Support & Productivity Tools: Microsoft 365 (Outlook, SharePoint, PPT, Excel), ServiceNow, SAP • Communication: MS Teams, Zoom, WebEx, Slack • Reporting: Power BI, Excel Dashboards Work history Assistant Product Manager (B2B Product Support) 11/2023 - 05/2025 LG Electronics India – Bengaluru, India • Main functions are SaaS, product management, vendor management, client collaboration, and B2B product support. • Supported cross-functional product launches, increasing sales enablement effectiveness by 30%. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Conducted customer needs research to speed up product iteration cycles by 20%. Enhanced customer satisfaction by providing accurate information. • Conducted regular reviews of vendor performance, fostering strong relationships with key suppliers and ensuring high-quality components for products. Senior Operational Representative (US Clients) 11/2022 - 08/2023 Concentrix India – Bengaluru, India • Main functions are technical support, client account management, upselling, and training. • Improved operational efficiency by streamlining processes and implementing best practices. • Managed day-to-day operations, ensuring tasks were completed accurately and on schedule. • Enhanced customer satisfaction with timely resolution of issues and proactive communication. • Developed macro responses and training material to reduce chat resolution time by 15%. Procurement Operational Buyer (US Client – Remote) 04/2019 - 04/2022 IBM India – Bengaluru, India • Reduced PO processing time by 20% using SAP automation and virtual workflow redesign. • Supported internal and external stakeholders across sourcing, finance, and compliance. • Built long-term supplier relationships with vendors to establish quality and competitive pricing. • Maintained complete documentation and records of all purchasing activities. • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations. Senior Sales & Service Consultant 06/2017 - 09/2018 Trident Hyundai – Bengaluru, India • Sales Growth: Boosted showroom sales by 25% through competitive analysis and customer relationship management. • Developed trust-based client relationships that supported repeat business and referrals. • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores. • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions. • Provided information about service procedures and expected timelines. Certifications & Awards • Top NPS & Sales Champion – Concentrix (2023) • Outstanding Performance Award – LG (2024) • Star of the Quarter – IBM (2021) • Power BI Data Visualization Certificate – Office Master (2025) Education Bachelor of Commerce: Accounting And Finance KSOU Mysore University - Mysore, India 04/2019 Pre-University: Commerce St. Anne's High School - Channapatna 06/2014 Languages English | Kannada | Hindi