Harshitha S

An accomplished and versatile professional with over 6.6 years of experience, excelling in both product management and client relationship management. My career is marked by a results-oriented and proactive approach, which has consistently contributed to achieving organizational goals. I holds a Bachelor of Commerce degree in Accounting and Finance from KSOU Mysore University and also certified in Power BI Data Visualization, reflecting her commitment to continuous learning and data-driven decision-making.

Worked as Assistant Product Manager at LG Electronics India Limited since November 2023, managed key role in product lifecycle management, market research, and cross-functional team coordination. Supports product launches by contributing to planning, pricing, and promotions, and ensures alignment with market needs through competitor analysis and customer feedback evaluation. Additionally, I handled a sales and marketing teams with presentations, training materials, and product documentation. By using tools such as SFDC, WebEx, Zoom, and Microsoft Office enhances my efficiency and communication across teams.

Prior to this, I worked as a Senior Operational Representative at Concentrix India Pvt. Ltd. from November 2022 to August 2023, where I provided exceptional technical support via live chat. I quickly diagnosed and resolved software, hardware, and network issues while managing a high volume of customer inquiries. My role required strong problem-solving skills, accurate documentation, and training new team members on support procedures. Tools like Mercy, Einstein 360, and ACSR were essential to my daily workflow.

From April 2019 to April 2022, I held the position of Operational Buyer (Procurement Analyst) at IBM India Private Limited, where I was responsible for ensuring procurement compliance, managing vendor communications, conducting market research, and supporting cost analysis. I was instrumental in maintaining legal and regulatory standards before purchases, and interpreted logistics data to improve sourcing and supply chain strategies using tools like SAP and ServiceNow.

Earlier in my career, I have served as a Senior Sales and Service Consultant at Trident Hyundai from June 2017 to September 2018. There, I developed strong interpersonal and communication skills by handling escalated customer calls, generating sales reports, and analyzing competitor offerings. I was actively involved in inventory control and training sessions aimed at enhancing team performance.

In my multi-domain experience is further supported by my proficiency in Microsoft Office, CRM tools, and SAAS platforms. Recognized with awards such as the “Outstanding Performance Award” from LG and “Excellent Buyer Award” from IBM, I have consistently delivered value through my analytical acumen, customer-centric approach, and commitment to professional growth.