Harry Kiritu

Harry Kiritu -- Objective: To acquire a position as a remote customer service agent where I can utilize my skills in customer service and communication to be of value to my employer. Education: Degree in Bachelor of Business with Information Technology, KCA University (Nairobi, Kenya-. Certificate of Secondary education from Njiiri High School- Skills: •​ Fluency in English, both verbal and written. •​ Excellent interpersonal and communication skills. •​ Commitment to exceeding customer expectations. •​ Good problem-solving and critical thinking skills. •​ Conversant with various CRMs such as: salesforce, zendesk, dialers, gorgias, helpdesk. •​ Excellent team player. Experience: Customer service agent at Alexander Construction Company (May 2021 –April 2022) •​ Made calls to prospective customers and did follow ups on incomplete purchases. •​ Followed up and dealt with customer complaints offering quick and effective solutions. •​ Kept records of all potential sales leads for follow up by the sales team. •​ Worked with sales team to strategize for more sales and conversion Customer service representative, ABC stores (June 2022 -April 2023) •​ Achieved commendable customer satisfaction rate, meeting my targets consistently. •​ Informed customers about our products and answered most of their inquiries. •​ Developed and maintained accurate customer records . •​ Collaborated with other departments to improve customer retention by advocating for a personalized communication approach. Debt collector at Zenith Debt Management (May 2023 – December 2024) •​ Made both outbound and inbound calls to debtors requesting payment of debts. •​ Recorded and made reports of all calls made on google sheets. •​ Answered debtors queries and did follow ups on payment plans. •​ Strategized with my team on how to improve on collections and quality of calls. •​ Was incharge of recruiting other collectors for my campaign. References: Available upon request.