Harriet Paragas

I bring a strong administrative background, meticulous attention to detail, and the ability to manage high-volume tasks efficiently. In my previous role at S.P. Madrid & Associates as a Pre-Legal Specialist, I was responsible for handling two major banks BDO and HSBC managing over 8,000 accounts. My primary responsibilities included monitoring and processing accounts in default, sending demand letters, drafting Special Power of Attorney (SPA), and preparing complaints to be forwarded to the legal team. To streamline my workflow, I frequently used and modified SQL queries to manage data efficiently. I'm also highly proficient in Microsoft Excel, utilizing formulas such as VLOOKUP, XLOOKUP, HLOOKUP, CONCATENATE, XMATCH, IF, and IFERROR to maintain and analyze records. I believe I’m a strong fit for this role as it involves updating operational excellence dashboards, maintaining records, and contributing to process improvement—areas where I have hands-on experience and proven capability. I’m excited about the opportunity to bring my skills and dedication to a team that values both technical ability and long-term success.