Harold
Adalia
System Administrator /
Service Desk
A self-motivated and organized IT professional with over 14 years'
experience providing thorough and skilful support to diverse clients. Excel
at participating in planning, analysis, and implementation of solutions in
support of business objectives. Hands-on experience contributing to
effectively coordinate tasks to accomplish projects with timeliness and
creativity. Skilled at troubleshooting, communication and collaboration.
Highly organized and friendly professional, able to establish long-term and
positive relationships with clients, co-workers and outside resources.
Contact
Work History
Address
Quezon City, Philippines
1117
2013-05 Current
Phone
E-mail-
Technical Skills
Linux
•
Cloud Management
(AWS, Linode, Vultr,
Liquidweb, Scala)
•
Serverpilot
•
DNS (Cloudflare)
•
SMTP (Sendgrid,
Mailgun)
•
MySQL / Mariadb
•
Shell Script
•
Automation
•
WHM / cPanel
•
WordPress (Thrive
Themes, Gravity Forms)
•
Git / Bitbucket
•
SuiteCRM
•
Moodle
I.M.T.G., Sydney (work from home)
• Reduced the costs of IT maintenance by continuously
reviewing server hosting expenses with the Managing
Director and successfully rebuilding server
infrastructure by migrating servers and applications
from one cloud hosting to another, while ensuring the
continuation and enhancements of services.
• Implemented an incident tracking system for support
tickets to facilitate faster problem identification and
resolution.
• Resolved diverse range of technical issues across
multiple systems and applications for customers.
• Assisted customers in identifying issues and
explained solutions to restore service and
functionality.
• Provided documentation on troubleshooting of
technical processes to support desk staff.
-
•
System Administrator / Service Desk
-
System Administrator
D. M. Consunji Inc., Makati City
• Manages Windows and Linux based servers,
investigating and resolving issues as it happen,
providing detailed report to the team.
• As part of the team, designed and implemented
processes and procedures for the following;
automated regular MS SQL and VM backup using
Symantec Backup Exec software, Information
security using McAfee ePO and Cisco IronPort e-mail
security, Hybrid email setup using Zimbra Open
Source and MS Exchange servers with Cisco
IronPort as the relaying SMTP.
•
• Administered SAP system, particularly in creating and
managing roles based on authorization matrixes.
Coordination with the team during the SAP
implementation for local client copy with the use of
transport management system.
G-Suite (Google
Calendar, Docs, Drive,
Gmail, Sheets)
•
Office 365
•
Microsoft Office (Word,
Excel, Outlook)
•
Marketing Platform
-
(Mautic, Mailchimp)
•
(osTicket, Zendesk,
GrooveHQ)
Soft Skills
•
Customer Service
•
Problem Solving
•
Troubleshooting
•
Communication
•
Collaboration
•
Critical Thinking
2002-07 -
•
Detail Oriented
2006-05
•
Project Management
•
Accountability
•
Willingness to learn
•
Asana
•
Slack
•
Dropbox
•
Skype
•
Zoom
•
MobaXterm / Putty
•
WinSCP
•
Dbeaver / HeidiSQL
•
TeamViewer
•
Visual Studio Code
Microbase Inc., Makati City
• Provided remote and on-site technical support to
domestic customers for Linux based applications and
network security products.
• Perform thorough testing on products, conduct proof
of concept (POC) to customers and implement based
on requirements.
• As part of the team, designed and implemented e-mail
security solution using Cisco IronPort appliance, to the
flag carrier of the Philippines, Philippine Airlines (PAL).
Ticketing System
Tools
Systems Engineer
Education
Bachelor of Science: Information Technology
Mapua Institute of Technology – Makati City, Philippines
