Hariharan Marimuthu

Hariharan Marimuthu IT Support Engineer - |-| LE1 5JN, Leicestershire, UK | Provisional Driving License | LinkedIn Full working rights PROFILE Experienced Systems Administrator/Desktop Support Engineer offering hands-on experience providing Server, PC, Mac, and mobility support in a Windows environment. Hands-on experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. TOOLS AND TECHNOLOGY • • • • • • • • • • • • • Operating Systems: Windows 11, 10, 7 – Installation, Upgrade, Configuration, Maintenance / Basic Linux Deploy Windows: All versions of Windows OS deployment, upgrades, activation Manage Devices and Data: Create and manage Users, Groups, GPOs, NTFS & Shared Permissions, Local Device Management, Microsoft Intune, Windows Security Connectivity: VPNs, Networking, Remote Connectivity, DNS, ITIL,RDNS, DHCP, Subnet Masking, RAS, IAS Maintain Windows: Windows Backup and Recovery, Event Log Analysis, System Performance Monitoring and Optimization Software: Microsoft Office Suite, Microsoft Windows Servers 2012/2016/2019, Active Directory (Domains, Domain Controllers, OU Structure), Windows Client Cloud: Office 365 Cloud Administration, Azure Active Directory (Azure AD) Security: Windows Firewall, Antivirus, Malware Detection and Removal, Whitelisting/Blacklisting Policies Tools: Secure CRT, Wireshark, Packet Tracer, IPAM, PRTG ITSM Tools: Remedy, Atera, Jira (Atlassian) Database: SQL, MySQL Data Visualization: Power BI, Data Cleansing Business: Analysis, Market Research TRAINING & CERTIFICATIONS • • • • • Microsoft 365 Certified: Endpoint Administrator Associate (Apr 2025) Office 365 Fundamentals (MS – 900) (Training completed) Microsoft Windows MS – 100 (Training completed) Azure Fundamental AZ – 900 (Training completed) Excel Essential Training (Microsoft 365) – LinkedIn (Training) EXPERIENCE IT Support Engineer (Trainee – Hybrid) Fortray Global Services LTD, London Dec 2024 – Present • Supporting Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers. • Prioritizing and categorizing Incidents and Requests. • Provide 1st and 2nd line support as part of the Service Desk to assist with the speedy resolution of issues raised Improvements and automation opportunities • Proactively managing ITSM ticket queues, identifying knowledge gaps, process Ensuring all tickets are updated to the correct standard and that the customer’s expectations have been set accordingly • Resolving basic network connectivity problems. • Direct unresolved issues to the next level of support personnel • Managing helpdesk tickets through resolution and meeting SLAs • Plan and implement IT change requirements as per the change process. • Support end users with any issues arising with SharePoint and One-Drive • installation, configuration, and day-to-day support of software and applications • • • • • • • • • Installing and Configuring Windows, Printers at the customer locations and providing remote support. Provide Technical Support to - Desktops, Laptops, and Mobile devices users. Manage Antivirus products, McAfee, Sophos, and Windows Defender. Dealing with Ticket resolution and making customers fully aware of their status. Managing Windows server support / Administration. Setting up new users, access rights, and passwords. Perform Software and Hardware Troubleshooting. Configuring and Managing the Active Directory, Group Policy, DNS, and DHCP services Monitor PC, Laptops, and Network performance with different tools. Responsible for managing the creation, updating, and removal of content on Customer Share Point, as well as overseeing user rights through O365 EDUCATION MSc. International Business and Management De Montfort University, United Kingdom Oct 2022 – Nov 2023 B.E Mechanical Engineering Karpagam Academy of Higher Education, India Aug 2015 – April 2019 REFERENCE Will be available upon request.