Hariharan Marimuthu

I am Hariharan Marimuthu, an enthusiastic and dedicated IT Support Engineer with a strong academic background and hands-on experience in providing 1st and 2nd line technical support. Originally from India, I hold a Bachelor's degree in Mechanical Engineering and a Master's degree in International Business and Management (Distinction) from De Montfort University, UK.

Though I come from a business-oriented family background, my true passion lies in technology and helping users solve technical problems. This drive led me to transition into IT, where I have spent the past several months working in a hybrid environment at Fortray Global Services Ltd. My work involves supporting end-users within the Windows and Microsoft 365 ecosystem, managing Active Directory and Azure AD, troubleshooting network and system issues, and ensuring endpoint security and compliance. I am proficient in tools such as SharePoint, Intune, and ITSM platforms like Jira and Atera.

What sets me apart is my ability to blend technical skills with strong communication and business understanding. I am comfortable working with both technical and non-technical users, ensuring that solutions are explained clearly and issues are resolved efficiently. My adaptability and eagerness to learn allow me to quickly pick up new technologies and tools.

I am currently seeking remote, freelance, or part-time opportunities in IT support—particularly roles that allow me to continue learning while contributing value to organizations globally. Whether it's resolving email issues, managing user access, supporting device rollouts, or troubleshooting connectivity problems, I enjoy being the go-to person who brings clarity to technical challenges.

With a solid foundation in customer service and a growing technical toolkit, I am confident in my ability to deliver reliable and professional IT support remotely. I am also open to expanding my experience across different platforms, tools, and regions. My long-term goal is to deepen my expertise in cloud services and infrastructure support while growing into roles with broader technical responsibilities.

If you're looking for someone reliable, detail-oriented, and easy to work with—who also brings a business perspective to technical support—I’d be happy to connect and explore opportunities to work together.