Happiness Alo Aleje

ALO-ALEJE HAPPINESS OGEYE Kubwa, Abuja-,- PROFESSIONAL SUMMARY Highly organized and detail-oriented Administrative Virtual Assistant with a background in veterinary medicine, client relations, and business operations. Adept at managing executive calendars, scheduling, CRM tools (HubSpot, Salesforce), and optimizing workflows to enhance productivity. Strong communicator with a proven track record in customer service, document management, and remote administrative support. Passionate about delivering high-quality service and efficiency in fast-paced environments. SKILLS • Time Management • Project Management tools (Asana, Trello, Jira, ClickUp) • CRM software (Hubspot, Salesforce, Freshdesk, Zoho, Pipedrive) • Calendar Management (Google Calendar, Calendly) • Scheduling • Appointment setting • Email Management • Email Marketing • Task Prioritization • • • • • • • • • • • Travel planning Event Planning and Coordination Problem-Solving Confidentiality and Discretion Brand Management Administrative Support Document Management Customer Service & Relations Communication skills Lead Generation Client Relationship Management WORK HISTORY 04/2024 till present Veterinary Doctor and Client Relations Specialist Immunity Veterinary Clinic, FCT, Abuja. • Lead diagnosis and treatment planning for over 200+ animals, increasing clinic efficiency by 25%. • Manage client communication and scheduling, handling 100+ inquiries weekly via email, phone, and social media, boosting engagement by 30%. • Optimized appointment booking using CRM tools and digital scheduling platforms, increasing clinic efficiency by 35%. • Strengthened customer relationships through proactive follow-ups, improving client retention by 10%. • Manage patient follow-ups and scheduling, improving client retention by 10%. • Assist in managing the clinic’s medical inventory and supplies, reducing shortages by 25% 06/2022 to 04/2024 Administrative Secretary/Personal Assistant Brave Galaxy Media Limited, FCT, Abuja. • Improved office operational efficiency by 30% by revamping the filing system and implementing a digital document management process, reducing retrieval time by 40%. • Coordinated 15+ meetings, conferences and corporate events each month, ensuring smooth execution and participant satisfaction. • Managed and maintained accurate records reducing data entry errors by 25% and ensuring 100% compliance with corporate record-keeping policies. • Assisted in the recruitment process for over 15 roles annually reducing time-to-hire by 20% by implementing an optimized interview scheduling system. • Drafted and processed official correspondence, reports and presentations, improving document accuracy and professionalism by 20%. 02/2021 to 06/2021 Sales Representative Vintheo Communications, Jos, Plateau State. • Consistently exceeded quotas by implementing strategic sales plan and effective time management, surpassing sales targets by 20% each quarter through disciplined planning and execution • Elevated customer base through lead generation, strategic networking efforts and cold calling, increasing customer acquisition by 30% through targeted outreach and relationship-building. • Provided feedback from customers to product development teams influencing enhancements to phone products and other accessories. • Actively listened to customer’s needs to recommend the best models of phones and accessories, optimizing their satisfaction, boosting customer satisfaction by 25% through personalized product recommendations. • Increased customer support by promptly addressing their concerns and delivering exceptional customer service, reducing response times by 20% while improving resolution rates, leading to higher customer loyalty. 04/2019 to 01/2021 Administrative Veterinary Assistant Veterinary teaching hospital, Jos, Plateau state. • Managed day to day clinic operations including scheduling appointments, processing payments and coordinating client communications, enhancing client satisfaction. • Assisted clinicians with administrative tasks such as preparing and filing reports, managing inventories and ordering medical supplies, enhancing overall clinic efficiency. • Provided excellent feed customer service by addressing client inquiries, resolving issues and educating clients on services, pet care and preventive measures. • Handled billing processing, ensuring accurate documentation and timely follow up with clients. • Maintained an updated electronic medical record (EMR) with accurate patient information, treatment histories and vaccination records, ensuring compliance with clinic regulations. 02/2019 to 04/2019 Data Entry Specialist Indomie Nigeria, Jos, Plateau state. • Accurately inputted large volumes of data into various databases, ensuring data integrity and consistency. • Conducted thorough data validation checks to minimize errors and maintain data quality, reducing error rates by 15%. • Implemented automated data entry techniques, which reduced processing time by 30%, significantly enhancing data handling efficiency for the sales and logistics teams. • Implemented streamlined data entry processes, resulting in a 20% increase in processing speed. • Implemented quality control measures to ensure data accuracy, reducing data errors by 10%. EDUCATION 2014 to 2022 Doctor of Veterinary Medicine: Veterinary Medicine University of Jos, Plateau State, Nigeria CERTIFICATIONS • • • • • Veterinary License – Veterinary Council of Nigeria – November, 2022. On-demand Digital Skills - Digital witch IT Support Team – August, 2024. Administrative Assistant Skills Mastery – Udemy – October, 2024. Virtual Assistance: Mastering Remote Support – Elite Global AI – January, 2025 Project Management Foundations: Integration – LinkedIn – February, 2025