Hanzel Padilla

HANZEL B. PADILLA ABOUT ME CONTACT --Phase 2, Pinagsama Village Taguig City, Metro Manila 1630 Goal-driven and detail-focused with a proven ability to excel in fast-paced environments. Adept at managing multiple tasks simultaneously while maintaining high-quality standards. Strong organizational and time management skills, with a focus on achieving measurable results and meeting deadlines. Committed to delivering excellence in all aspects of work. WORK EXPERIENCE CONCENTRIX EDUCATION 15 AUGUST 2023 TO 16 DECEMBER 2024 Trust and Safety Specialist- UNIVERSITY OF CEBU-BANILAD Bachelor of Science in Information Technology - Web and Mobile Application- provide assistance for customer-facing teams in resolving common issues involving users, attendees and organizers flag potential phishing emails, fake events and unauthorized selling that affect event organizers and attendees facilitate payout reviews for event organizers review event status and contents assist in handling flagged accounts due to fraud and other violations maintain account management and transference flag fraudulent orders and charges UNIVERSITY OF SAN CARLOS Bachelor of Science in Secondary Education TELUS INTERNATIONAL 18 MAY 2022 TO 30 JUNE 2023 Technical Support Representative TECHNICAL SKILLS HTML5 provide assistance in email account recovery assist troubleshooting with account access(webmail or mail platform applications) promote subscription sales and other services CSS3 / Tailwind CSS Bootstrap Javascript C++ Programming Network Routing, Switching and Troubleshooting CONCENTRIX 9 MAY 2018 TO 28 FEBRUARY 2019 Technical Support Representative provide assistance in email account recovery assist troubleshooting with account access(webmail or mail platform applications) promote subscription sales and other services SOFT SKILLS Teamwork Time Management Strong written and Oral Communication Critical Thinking WORK EXPERIENCE SYKES ASIA, INC., 23 NOVEMBER 2015 TO 19 APRIL 2017 Customer Service Representative manage customer accounts assist basic troubleshooting for customer’s phone service (SMS, voice, data) promote sales and service TELEPERFORMANCE Technical Support Representative 22 APRIL 2015 TO JULY 19 2015 LANGUAGES English Filipino Cebuano manage customer accounts assist customer basic and higher technical troubleshooting for their cable, DSL and home phone services promote product sales and service AWARDS AND RECOGNITIONS 2022 - PROJECT YAHOO CERTIFICATIONS CCNA Networking (2024) Certiport - Networking (2024) CCNA Networking - Switching, JUNE OVERALL CUSTOMER SATISFACTION CHAMP JUNE OVERALL REVENUE CHAMP 2024 - PROJECT BLUEBIRD JULY TOP PERFORMER AUGUST TOP PERFORMER 3RD QUARTER TOP PERFORMER - CONCENTRIX SLC Routing and Wireless Essentials (2024) REFERENCE TOOLS Figma - UI/UX Design Ma. Delmar Dela Rosa Clemar Bagaporo Team Lead, Eventbrite Subject Matter Expert, Eventbrite - - Narcisa Cuyos-Ermac Lou Karl Suarez Banking Support Specialist, JP Morgan and Chase - Slack / Viber MS Office 360 Google Workspace Salesforce - CRM Canva -- Nina Liza Macaraya Team Lead, Concentrix - Quality Evaluator, Eventbrite