Hanzala Munawar

HANZALA MUNAWAR -·-· 172-b/al haq gardens,lahore,Pakistan OUTBOUNDS & INBOUNDS CALLING AGENT (LOOKING FOR REMOTE WORK) Experienced calling agent with a proven track record in both inbound and outbound services. Skilled in handling customer inquiries, resolving issues, and achieving sales targets. Strong communicator with excellent problem-solving skills, able to build rapport with customers, and handle high-pressure situations with professionalism. Proficient in CRM software and time management, ensuring efficient call handling and high customer satisfaction. Seeking a position to leverage my expertise in a dynamic customer service or sales role. KEY COMPETENCIES Customer Service Excellence, Active Listening, Communication Skills, Problem-Solving, Sales Acumen, Time Management, Adaptability, CRM Proficiency, Empathy and Rapport-Building, Objection Handling, Team Collaboration, Target-Oriented. PROFESSIONAL EXPERIENCE MHZ Dispatchers Oct 2022 - August 2024 Truck Dispacther Developed and implemented a streamlined process for gathering Carriers, and provide them a profitable Load by booking it and handle all paper works.It include inbound and outbound both calls MediSEF Sales Person Closing 500+ sales in a month.Highest Record is 978+ in a month. Jan2019 - Sep 2022 EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES Bachelor of Computer Sceince Include: Marketing & Business University of Central Punjab,Lahore Captian of Cricket Team,UCP Business Club University of Central Punjab,Lahore Certification OF Effective Client Communication Coursesra Course of Calling Agent Customer Service Coursera Gym Athlete,MR GYM Mr Gym,Shahdrah,Lahore