Hanzala Munawar

 am an experienced inbound and outbound call agent with a proven track record in customer service, sales, and dispatching. Over the past several years, I have gained valuable skills in handling diverse customer inquiries, resolving issues efficiently, and ensuring smooth communication processes.

Professional Experience:

• Sales Agent, Medicare SEF (March 2019 – January 2022)
• At Medicare SEF, I worked as a Sales Agent where I handled client acquisition and retention. My role involved selling Medicare products, educating clients on their benefits, and achieving monthly sales targets through effective communication and relationship-building strategies.
• Dispatcher, Rapid Link Dispatch LLC (July 2022 – August 2024)
• As a Dispatcher at MHZ, I was responsible for managing the scheduling and coordination of transportation services. I handled real-time communication between drivers and clients, ensuring that all tasks were carried out efficiently and on time. My organizational skills and ability to manage logistics were critical in maintaining operational flow.

Skills:

• Customer Service (Inbound/Outbound)
• Social Media Marketing
• Cold Calling
• Facebook
• Dispatch Management
• Sales and Client Acquisition
• Problem Solving
• Time Management
• CRM Software Proficiency
• Excellent Communication Skills

With my diverse experience, I am confident in my ability to bring value to any team through my customer-centric approach and strong organizational skills.