Hansen Jose Medrano Obando
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Acquire knowledge, grow professionally in the workplace, putting into practice my work experience, and principles acquired in my home such as honesty, honesty, loyalty and punctuality. I am sure, once I am well trained, I will perform an excellent job in the area that the institution deems appropriate.
Work experience
Remitly 05/09/2022-Present
I perform the position of customer protection associate, which consists of investigating and identifying fraud patterns in the accounts of service consumers, as well as ensuring that the rules established in the user agreement are complied with in order to safeguard the information and integrity of consumers, the post carries out a detailed review of identity documents, a process better known as the KYC Process (Know Your Customer) for the validation of consumer identity.
Ibex Global Solutions: 04/15/2021-04/16/2022
I held the position of technical support agent for the Toast account, this position consists of providing technical support on the software of said company which is designed to create menus for clients, printer connections, help the client when a device does not work as such as printers, Tablets, Handhelds, card readers, I am currently part of the escalations team (Tier 2) where you have access to make credit requests, subscription cancellations and in addition to that, have the ability to serve the most demanding customers. Toast majors, all Toast customers are restaurant owners and franchisees.
Sitel Nicaragua S.A (06/02/2019-03/15/2021):
I held the position of "Customer Service Agent" for Capital One, the position consisted of providing the best quality customer service, the clients to attend are owners of premium credit cards, the position also consisted of taking Debit and Checking/Savings accounts payments towards consumers´ accounts .
Handsome Nica S.A. June 27, 2018 – January 28, 2019
Personal assistant in fabric cutting area
In the first two months I managed to order documentation that was completely out of order. I managed to provide an excellent service to the internal client, providing them with information from certain reports to speed up the operational work.
Control the use of inventory or raw material (fabric), used for the production of clothing pieces.
Make report of quantities of pieces classified by sizes, for the entry of the same towards the sewing lines.
Make a report of the duration of the fabric runs, carried out with quantities of yards used with exact widths and lengths.
Safeguard, file and keep control per month of laying reports.
ACADEMIC STUDIES
Primary education
-rd level – 4th grade
School ¨Los Cariñositos¨-th and 6th grade
Nuestra señora del Áncora
Secondary Education
-st year – 5th year
Public National Institute Douglas Sequeira 1ro de Mayo
Technical Knowledge (Basic)
Microsoft Office (Word, Excel, PowerPoint)
Languages
English I speak and write 90% (Speaking and Writing)
SKILLS:
Capacity to make decisions.
Ability to work in teams.
Persistence and perseverance to obtain the desired results
Good communication skills both verbal and written.
REFERENCES: Available upon request
