Hannie Mae Mahusay

HANNIE MAE MAHUSAY English Intake Specialist- - EDUCATION PROFILE Bachelor of Science in Agriculture Hi, I am Hannie. I have been working as an English Customer Service Central Philippine State University Representative and recently an English Intake Specialist for almost four years now. I am disciplined and always have the willingness to learn. I am truly a hard worker, I work wisely, am very adaptable to 2021 - 2022 changes, and am always ambitious. Bachelor of Secondary Education WORK EXPERIENCE Carlos Hilado Memorial State University 2019 - 2021 ECE Contact Centers 2024 English Intake Specialist Communicate potential clients through phone or email for new leads Evaluating accident for case eligibility EXPERTISE Polite and Effective Communication Teamwork Time Management Critical Thinking Negotiation Detail-oriented AWARDS AND ACHIEVEMENTS Youth Leadership Collecting documents TTEC Holdings Incorporated Customer Service Representative III Directly work with account clients with weekly meeting to present claims Investigate and resolve highly escalated customer issue by providing one time exception resolution depending on customer’s situation Ubiquity Global Services Handle hundreds of emails on a daily basis credit options, installment loan pricing and confirming payments 2020 - 2021 Panasiatic Solutions Customer Service Representative I Resolve customer telecommunication service issues through phone call REFERENCES Class Valedictorian Joseph Banong Awardee 2021 - 2023 Customer Service Specialist Excellence Awardee Regional Orator 2023 - 2024 ECE / Team Lead Phone: Email : -- John Stephen Miguel TTec / Team Lead Phone: - Email : -