Hannah Talampas

HANNAH Y. TALAMPAS Cuerdo Extension, Gingoog City, Misamis Oriental, Philippines 9014-(- Work Experience Executive Assistant Rapid Assistants LLC | Feb 2025 - Sep 2025 • • • • • • • • • • • • • Provided administrative and operational support to property management executives Responded to tenant inquiries via email, phone, and portal messages Tracked rent collection and followed up on late payments Updated property records and tenant data in Buildium Managed maintenance requests, scheduling, and contractor coordination Verified vendor invoices and maintained updated contact lists Sent lease renewal reminders and prepared lease agreements/addendums Tracked tenant insurance submissions and renewals Organized and backed up tenant/property files Coordinated with Leasing Managers (Oregon & Florida) for weekly updates Drafted and issued notices (e.g., lease violations, outstanding balances) Conducted monthly rent and market comparisons Sent monthly Renters Insurance and Lease Expiration reports Marketing Virtual Assistant Rapid Assistants LLC | Jun 2022 - Dec 2024 • • • • • • Generated targeted seller lead lists and performed skip tracing to acquire accurate contact information Executed mass texting campaigns and direct call outreach to drive inbound seller leads Managed lead data entry and tracking using Podio Powerhouse CRM, ensuring accuracy and timely updates Created and maintained spreadsheets for lead performance metrics and campaign reporting Conducted market research and phone number lookups to support lead qualification Reviewed and applied training materials to enhance marketing strategies and operational efficiency Recruitment Associate (Project-based) Concentrix CDO Recruitment Site | Oct 2021 - Apr 2022 • • • • Managed multiple requisitions and met recruitment deliverables Collaborated with hiring managers to confirm hiring requirements Built selection processes and implemented screening best practices Maintained knowledge of industry trends, compensation, and employment issues Administrative Clerk Lipunan Hospital, Inc. | Dec 2019 - Oct 2021 • • • Verified patient insurance eligibility via IHCP Portal Coordinated with patients to complete documentation Submitted forms and supporting documents for approval Junior Teacher (Online) 51Talk English International, Inc. | Jan 2017 - Nov 2019 • • • Conducted one-on-one online English lessons for young learners Evaluated performance and provided feedback Created lesson memos and maintained punctuality Fraud Analyst Convergys Philippines, Inc. (CitiBank) | Jan 2016 - Dec 2016 • • Investigated suspicious transactions and flagged fraudulent activity Suspended accounts pending verification Customer Service Representative TeleTech Philippines (Bank of America) | Oct 2014 - Dec 2015 • • Delivered professional customer service and resolved inquiries Followed call handling procedures and ensured caller satisfaction Front Office Assistant Bayu Marina Resort, Malaysia | June 2012 - Aug 2013 • • Managed guest bookings, check-ins, and payments Handled special requests and balanced cash reports Management Trainee (Internship/OJT) Long John Silver’s, Singapore | Jul 2009 - Jul 2010 • • Handled customer orders and coordinated food service Maintained positive guest relations Education Mindanao State University - Marawi Bachelor of Science in Hotel and Restaurant Management (BS HRM) Jun 2007 - Apr 2012 Skills Technical Skills • • • • • • Buildium (property management software) Podio CRM (lead and campaign tracking) IHCP Portal (insurance verification) Microsoft Office Suite (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Gmail) Basic familiarity with mass texting platforms and skip tracing tools (BatchLeads, LeadSherpa, Smarter Contact, REIReply) Professional Skills • • Calendar & Email Management Meeting Coordination & Agenda Prep • • • • • • • • Residential Leasing & Property Management Lease Management & Renewals Tenant Onboarding & Support Data entry & Task completion Customer Service & Issue Resolution Talent Acquisition & Screening Administrative Documentation & Reporting Fraud Analysis & Risk Flagging Soft Skills • • • • • • • Detail-oriented and highly organized Adaptable across industries and remote settings Proactive and self-managed Strong time management and multitasking Confidentiality and professionalism Problem-Solving & Adaptability Team collaboration and cross-functional coordination References Available upon request: • Sabrina Gaunce - Property Manager & Leasing Evergreen Properties, Inc. |-| - • Lydia Ortiz - Founder & CEO Sol Elite Home Investments LLC |-| - • Angelica "Sam" Cosme - Talent Acquisition Supervisor Concentrix CDO Recruitment | (- • Rebecca Rivera - Administrative Manager Lipunan Hospital, Inc. | (- • Shin Mykel Ingalla - Unit Manager Convergys Philippines | (- • Aldwin Tarca - Team Leader TeleTech Philippines | (- • Sew Kee Fook - Managing Director Bayu Marina Resort | (- • Anne Pagsibigan - Restaurant Manager Long John Silver’s Singapore | (-