Hannah Barangitao
Virtual Assistant
Executive Summary
I am a dedicated and goal-oriented professional with almost 2 years of experience in
customer service and 8 months in social media marketing, specifically as a Twitter
virtual assistant. I am ready to utilize my expertise, personal attributes, and current skill
set to excel as a Virtual Assistant.
Skills
Customer Service
Social Media Management
Organizational Skills
Computer Literacy
Basic Graphic Design
Data Entry
Creativity
Email Management
Tools
Slack
Notion
Asana
Discord
Adobe Creative Cloud
Twilio
Canva
Google Suite
Microsoft Office
Adaptability
Reliability
Lead conversion
Time Management
Self Motivation and disciplined
Detail Oriented
Contact me at--
Purok 6, Brgy. Communal, Davao City, Davao Del Sur, Philippines 8000
Work Experienced
Customer Service Representative (July 2022- October 2022)
Albert (financial app based on US)
Task Description:
Provide exceptional customer support through text and email regarding their
transactions and app issues.
Results:
Customers express their satisfaction with my support, resulting in a welldeserved promotion after just 3 months in Customer Support.
Subject Matter Expert (October 2022- August 2023)
Albert (financial app based on US)
Task Description:
Supervised approximately 100 customer service agents to ensure exceptional
support by providing the right response and resolution to customer issues.
Results:
My support to agents drastically enhanced their customer service skills, making
it easier for them to confidently assist customers in the future.
Sales Agent/Customer Support (August 2023-November 2023)
Swimming Nature (a UK-based company that offers swimming
lessons)
Task Description:
Assisting parents or students with their swimming class schedule issues, class
transfers, venue complaints, instructor complaints, student complaints, and
refunds. I also handle outbound calls for lead conversions.
Results:
Was honored as the top sales agent for closing 18,000 sales in one month.
Twitter Virtual Assistant (November 2023- July 2024
Vespa Management (an agency that helps improve the social
media presence and earnings of OnlyFans models)
Task Description:
Managed Twitter accounts for approximately 10 OnlyFans models to grow their
following and convert followers to OnlyFans subscribers.
Results
Managed to gain 40 subscribers in just one day by making particular posts go viral.
Education
Sta. Ana National High School -)
Senior High School graduate under Science, Technology, Engineering,
and Mathematics (STEM)
References
Awesome OS
https://www.awesomecx.com/lets-chat/
Ayala Business Center Matina Town Square, Gen. Douglas MacArthur
Hwy, Davao City, 8000 Davao del Sur
Splace-2nd Floor Sartorio Building, Km. 9 Puan McArthur Highway, Talomo,
Davao City Phil. 8000
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