Hannah Gwyneth Barangitao

I initially worked as a customer support representative for an American financial app called Albert. In this role, I assisted customers with various issues, including transactions, cash advance repayments, disputes, and app-related problems through text and email. After 3 months, I was promoted to the position of Subject Matter Expert. As a Subject Matter Expert, my primary responsibility was to support agents and ensure they provided appropriate responses and resolutions to customer issues.

After over a year with Albert, I transitioned to a role as a sales agent and customer support representative for a UK-based company called Swimming Nature. Swimming Nature specializes in offering swimming lessons for babies, children, and adults. In this role, I assisted customers and students with complaints related to pool venues, instructors, schedule changes, re-enrollment, refunds, and more. As part of the sales team, I reached out to potential leads via phone calls and offered them discounts or promotions to encourage enrollment in term or annual classes.

Subsequently, I transitioned into the role of Social Media Manager, specifically managing Twitter accounts for OnlyFans models. My primary focus in this role was to increase account exposure by emphasizing engagement and creating viral posts. Through these experiences, I have developed valuable skills and become familiar with important software and tools. With my skills, attributes, and diverse work experiences, I am confident in my ability to provide exceptional service.