Hannah Grace Padilla Agcaoili

HANNAH GRACE AGCAOILI PORTFOLIO 2 0 2 5 LET’S WORK TOGETHER! GENERAL VIRTUAL ASSISTANCE SOCIAL MEDIA MANAGEMENT AMAZON VIRTUAL ASSISTANCE Hello, I’m Hannah, Aspiring Virtual Assistant I’m a dedicated and detail-oriented Virtual Assistant with a strong background in Customer Service with Google for more than 3 years, in the field of Recruitment and Sourcing for more than 1 year and as a product researcher. With my experience, I am confident that I can bring my resourceful and goaloriented attributes to your business. Proficient to Google Workspace that will ensure seamless workflow and productivity whether managing calendars, coordinating events, or providing customer support. I am committed to delivering high-quality assistance so you can focus on growing your business. C I E V S R E S l a u t r i V ASSISTANCE Email & Calendar Management Data Entry & File Management Document Creation Travel & Appointment Coordination Amazon VA Customer Service Product Researcher Email & Chat Support Customer Relationship Management Order Processing & Tracking Feedback & Review Management Product Research Social Media MANAGEMENT Content Creation Social Media Management Engagement & Community Building Scheduling & Posting Analytics & Performance Tracking TOOLS & SYSTEMS WORK EXPERIENCE Sitel Philippines, 2017 - 2018 (Internship) Recruitment and Sourcing Intern HR related tasks Social Media Manager Layout by Sam Photo and Video Invitation Services Owner and Creator of the business Google, Concentrix Philippines Customer Service Associate, 2018 - 2019 Work at the Largest Search Engine in the World Google Shopping platform Email, Chat, Back-Office support Awarded as Top Performer in March 2018 Tata Consultancy Services Philippines Process Associate, 2023 SAM Apparel Clothing and Apparel Business Owner and Creator of the business Utility Voice Account (EDF Energy in the UK) Inbound and Outbound Call End-to-end process (Billing, Complaints, Upsell Services, Collections & Appointments) Google, Concentrix Philippines Customer Service, Advisor 2 |- Work at the Largest Search Engine in the World Google Play Store Technical Support Email, Chat, Phones support Admin Task (Creates team dashboard and trackers) TFVCians Secret Files School non-organization Admin and Founder of the page CERTIFICATES EDucational background SY 2014 – 2018 The Fisher Valley College Bachelor of Science in Information Technology 2014 - 2015 Won Battle of the Brains during my 1st year 2015 - 2016 Elected to 2nd year Representative for College in Computer Studies 2016 - 2017 Elected to Vice President for College in Computer Studies 2017 - 2018 Elected to President for College in Computer Studies Awarded Leadership Excellence during Graduation in March 2018 Elected to Deputy-In-Chief for TFVC School Publication,- Member of TFVC Music Team and head of Song Leaders in- Can you relate? You’re a business owner struggling to juggle everything on your plate leaving a little time for what you do best You’re ready to grow and scale, but the never-ending to-do list is holding you back You’re stuck handling repetitive tasks that could be delegated or automated You want more clients, more income, and more freedom to focus on what truly matters to your life What if I CAN O F F E R YOU my service solutions? work with me -- Let’s SCALE UP YOUR Business